Assistant Manager

JD Sports SEA; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

一家国际运动品牌零售商正在马来西亚吉隆坡招聘门店管理者。您将负责管理门店团队，专注于提升销售业绩和利润，同时提供行业领先的客户服务。理想的候选人应具备卓越的客户服务能力、销售分析技巧和团队培训经验。该职位提供每周五天的工作、医疗福利及丰厚的员工福利，确保您在一个积极的工作环境中发展。

Benefits

医疗福利

团体保险

员工购物折扣

丰厚的佣金制度

Qualifications

• 具备出色的客户服务能力和团队管理经验。
• 熟悉销售报告和分析技巧。
• 有良好的视觉陈列能力，懂得吸引顾客。

Responsibilities

• 管理门店团队，聚焦提升销售和盈利。
• 维护高标准的客户服务。
• 根据公司标准制定销售策略。

Skills

客户服务

销售分析

视觉陈列技巧

团队培训与发展

Tools

Oracle系统

Trade Review Report

Job description

JOB DESCRIPTION | 职责

作为门店管理者，您将领导团队专注于提升销售业绩和利润，同时在零售行业提供一流的客户服务。

Customer Service | 客户服务

• 通过优质服务维护客户忠诚度。
• 处理客户咨询与投诉并迅速解决问题。
• 在内部团队中推动服务一致性，实现最高服务标准。
• 深入理解客户服务评估工具 —— 服务观察检查表（Observation Checklist）

Sales | 销售业绩

• 确保门店达成甚至超越销售目标。
• 分析Oracle系统报表（如 Wall Sales Report、Branch Review Report、Top Sales Report等），用于制定销售策略。
• 管理店内设备以扩大产品销售范围。
• 熟练运用Trade Review Report来分析人流量、平均交易额及成交率，并应用于门店营运。

Visual Merchandising | 陈列管理

• 按照总部每周陈列指引更新门店陈列，以确保高标准视觉呈现。
• 运用视觉营销技巧吸引顾客、以提升购买意愿。
• 确保新品及宣传产品陈列在正确及突出位置。
• 根据品牌视觉陈列指南更新模特摆设及展示区。

Training & Development | 培训与发展

• 培养和发展团队成员，鼓励内部晋升。
• 定期在店内组织培训会议，确保团队维持高服务与营运标准。
• 跟进内部发展进度，确保员工完成相关线上评估课程（E-Assessments）。

What You Will Have | 员工福利

• 每周工作5天
• 医疗福利
• 团体保险
• 丰厚的佣金制度
• 员工购物折扣
• 正面积极的工作环境
• 良好晋升机会

JOB DESCRIPTION

Managing the store team, you will focus on driving sales and maximizing store profitability, while providing industry-leading service on the high street. You will continue to exceed your store's KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.

Customer Service

• Maintain customer retention by providing first-class service.
• Deal with inquiries and complaints and resolve the issue/request.
• Drive consistency within your internal teams to achieve the highest service levels.
• Have a strong understanding of the Customer Service measuring program- Observation Checklist

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Analyse Oracle reports- Wall Sales Report, Brach Review Report, Top Sales Report, etc, to assist you in making key sales decisions.
• Manage in-store devices in order to capitalise on a wider range of products.
• Confident use of the Trade Review Report to analyse Footfall, Average Transaction Value, and conversion, applying this to the store environment.

Visual Merchandising

• Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
• Attract, engage, and motivate customers to make purchases in-store by using the latest visual techniques.
• Making sure that all new products and advertised products are visible and in the correct locations.
• Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

Training & Development

• Develop existing team members and encourage progression within the company.
• Hold regular training meetings within the store, making sure the team around you is able to maintain the high standards required.
• Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.