Order Fulfillment Manager

Chemopharm Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading diagnostic solutions provider in Malaysia is seeking an Order Fulfillment Manager to lead order processing and delivery. The successful candidate will oversee a team, optimize workflows, and collaborate across departments. Strong leadership, strategic thinking, and experience in the clinical diagnostic industry are required. Join our dynamic team to drive operational excellence in supply chain management.

Benefits

Career growth opportunities

Competitive salary structure

Qualifications

• Experience in distribution of clinical diagnostic industry preferred.
• Excellent communication and leadership abilities.
• Strong understanding of best practices to improve operations.

Responsibilities

• Oversee entire order fulfillment and delivery of customer orders.
• Lead the Purchasing, Customer Service, and Inventory teams.
• Develop and implement strategic plans for operational infrastructure.

Skills

Good time management

Strategic thinking

Problem-solving

Leadership qualities

Customer service orientation

Tools

SAP

Job description

Order Fulfillment Manager

Are you a dynamic leader with passion for operational excellence? We're on a lookout for an Order Fulfillment Manager to join our Supply Chain team. This role oversees the entire order fulfillment/order processing, ensuring timely, accurate and efficient processing and delivery of customer orders. You will also manage a team, optimize workflows and collaborate across departments such as sales to meet customer satisfaction goals.

What Awaits You

• Lead the Purchasing, Customer Service and Inventory planning team.
• Develop and implement strategic plans for the operational infrastructure of systems, processes and people to accommodate the rapid growth of the business.
• Responsible for the measurement and effectiveness of all internal processes.
• Handle data analysis in inventory management & planning.
• Excellent communication and leadership abilities to coordinate with all levels of stakeholders.
• Lead a dynamic team to consistently achieve high performances.
• Ensure that overall operations comply with GDPMD & any other regulatory requirement.

Your Profile

• Good time management and organizational skills.
• Proficiency in strategic thinking, problem-solving, planning and decision-making.
• Adaptability and flexibility in a fast-paced, dynamic environment.
• Able to work under pressure, manage multiple tasks, and prioritize effectively.
• Strong understanding of best practices to improve operational.
• Experience in distribution of clinical diagnostic industry with knowledge of Medical Device/GDPMD will be preferable.
• Working experience in a fast-paced environment & knowledge of medical device regulatory requirement will be an added advantage.
• Experience in SAP system be an advantage.
• Possess leadership qualities and people management skills.
• Analytical, proactive, customer service oriented and result driven.

Are you eager to grow in the field of supply chain and order management? Whether you're a seasoned Sr. Executive ready to take the next step in your career, or an experienced manager seeking a new challenge, this role offers the perfect opportunity to grow and make an impact.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Do you have order processing experience?
• How many years of people management experience do you have?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Order Fulfilment Manager?
• How much notice are you required to give your current employer?

Everlife-Chemopharm Group is South East Asia’s preferred partner for diagnostic and scientific solutions. We have presence in Malaysia, Singapore, Thailand, Indonesia, Philippines and Vietnam. We have been supplying clinical and scientific communities with comprehensive diagnostic and scientific solutions for decades. We Enable Better Outcomes in Health and Science by providing laboratories with the best product technologies and services.

Our deep understanding of the local market, strong technical expertise and commercial networks have helped us become a leading market access and distribution partner, covering 3 major segments: Clinical Diagnostics, Analytical & Industrial Solutions (especially in Oil & Gas) and Life Sciences.

As a firm believer in developing our human capital, Everlife-Chemopharm has developed and implemented various HR initiatives and programs to recognize, develop and reward talented employees, and to make Everlife-Chemopharm a great workplace for our employees.