Senior Customer Service Specialist

PIXL SOLUTIONS PTE.LTD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech company in Malaysia seeks a Customer Service Specialist for live chat support. You'll assist users with APP usage, troubleshoot issues, and ensure a high-quality service experience. Proficiency in Mandarin and strong communication skills are essential. The role includes performance bonuses and opportunities for career growth within a supportive team culture.

Benefits

Performance bonuses

Career progression opportunities

Supportive team culture

Qualifications

• Proficiency in Mandarin Chinese (written and spoken).
• Strong written communication skills with a professional tone.
• Interest in technology, mobile apps, and IT knowledge.

Responsibilities

• Handle customer inquiries via live chat.
• Assist users with APP usage and basic troubleshooting.
• Escalate complex issues to internal tech teams.

Skills

Proficiency in Mandarin Chinese

Strong written communication skills

Interest in technology and mobile apps

Problem-solving ability

Detail-oriented

Job description

About Us

We are a growing tech company dedicated to building innovative products for our users. As part of our team, you will not only support customers but also gain exposure to the world of technology and IT, developing valuable knowledge and skills along the way.

The Role

We are looking for a Customer Service Specialist (Live Chat, Mandarin) to join our team. In this role, you will be responsible for handling customer inquiries exclusively via live chat, ensuring each conversation is resolved with clarity, empathy, and efficiency. You will be the first point of contact for our users and play a key role in delivering an excellent service experience.

What You’ll Do

Assist users with APP usage, basic troubleshooting, and navigation, gaining hands-on exposure to IT and product knowledge.

Quickly understand customer needs and deliver accurate, friendly, and solution-oriented responses.

Escalate complex issues to internal tech teams when necessary and ensure timely resolution.

Share customer insights to help improve our APP and overall service quality.

Uphold service standards with attention to detail, empathy, and efficiency.

Work Schedule

5 days per week (including weekends), based on a scheduled roster.

Shift Hours

11:00 AM – 8:00 PM (including 1-hour break)

3:00 PM – 12:00 AM (including 1-hour break)

What We’re Looking For

Proficiency in Mandarin Chinese (written and spoken), with good command of English for internal communication.

Strong written communication skills with a professional yet empathetic tone.

Interest in technology, mobile apps, and IT knowledge is a strong plus.

Problem-solving ability and resilience under pressure.

Reliable, detail-oriented, and able to work independently while following set processes.

Prior experience in live chat customer service or APP support is an advantage.

What We Offer

💻 Opportunity to work on our own APP products, gaining exposure to IT and the tech industry.

💰 Performance bonuses and year-end bonus to reward your contribution.

📈 A clear career progression pathway, with opportunities to grow and advance.

🤝 A supportive and professional team culture that values your development.

Unlock job insights

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service specialist?
• Do you have customer service experience?
• What's your average typing speed?
• Which of the following languages are you fluent in?

What can I earn as a Customer Service Specialist