Operations and Customer Service Executive

FastLaneRecruit; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking an Operations Cum Customer Service Executive in Seremban, Malaysia. The role entails managing customer orders, maintaining product pricing, and coordinating with suppliers for logistics. Candidates should hold a Diploma or Bachelor Degree in Business Administration or related fields and have at least 2 years of experience in customer service. Proficiency in Microsoft Excel and ERP systems, along with communication skills in English and Mandarin, are essential for success in this position.

Qualifications

• Minimum 2 years of experience in customer service, order processing, or operations.
• Strong proficiency in Microsoft Excel and ERP systems.

Responsibilities

• Manage daily operational and administrative flow of customer orders.
• Act as main point of contact for customers on order status and inquiries.
• Prepare regular reports on order tracking and sales performance.

Skills

Microsoft Excel

ERP system

English communication

Mandarin communication

Education

Diploma or Bachelor Degree in Business Administration, Supply Chain or related field

Job description

Operations Cum Customer Service Executive

About the job Operations Cum Customer Service Executive

We are hiring on behalf of our client a leading global tire manufacturer renowned for its innovation and high-performance products. With a strong global presence, the company supplies premium tires for passenger cars, SUVs, trucks, and motorsports across the world.

As an Operations Cum Customer Service Executive, you will play a key role in managing the daily operational and administrative flow of customer orders from quotation and pricing setup to order processing, supplier coordination, and invoicing. This role ensures smooth communication between customers, suppliers, and internal departments to deliver efficient, accurate, and timely service.

Key Responsibilities:

• Maintain and update product pricing, discount structures, and promotions in ERP/system (ODOO / SpeedMall platform).
• Verify customer price lists to ensure alignment with commercial policies.
• Generate quotations and confirm sales orders from customers.
• Process customer Purchase Orders (POs) and issue corresponding POs to suppliers.
• Coordinate with suppliers and logistics teams on shipment status, delivery schedules, and documentation.
• Monitor stock availability and lead times to ensure timely delivery.

Invoicing & Documentation

• Prepare and issue invoices and delivery orders to customers.
• Verify supplier invoices and match them with purchase orders and delivery notes.
• Support the finance team with billing discrepancies, payment follow-ups, and credit note requests.

Customer Service & Support

• Act as the main point of contact for customers on order status, product availability, and shipment updates.
• Handle customer inquiries, complaints, and service requests in a professional manner.
• Maintain accurate records of all customer interactions and transactions.

Reporting & Administration

• Prepare regular reports on order tracking, sales performance, and supplier lead times.
• Support internal audits, data entry, and system housekeeping.
• Identify opportunities to improve operational efficiency and customer satisfaction.

Requirements:

• Diploma or Bachelor Degree in Business Administration, Supply Chain or related field.
• At least 2 years of experience in customer service, order processing or operations (preferably in trading or automotive)
• Strong proficiency in Microsoft excel and ERP system
• Good communication skills in English and Mandarin