Customer Experience Specialist (Japanese Speaker)

APAC Michael Page; Malaysia; On-site; MYR 48,000 - 78,000; Full time

Job summary

A leading recruitment agency is seeking a Japanese-speaking Customer Experience Specialist in Malaysia. You'll manage customer interactions across various platforms, supporting global stakeholders and resolving complex issues. The ideal candidate should possess Japanese proficiency at JLPT N2, strong analytical skills, and a year of customer service experience. This permanent role offers a competitive salary ranging from MYR 48,000 to MYR 78,000, attractive language allowance, and opportunities for career growth in a supportive environment.

Benefits

Attractive language allowance

Opportunities for career growth

Supportive work environment

Qualifications

• Minimum 1 year of experience in customer service or a related field.
• Ability to manage difficult situations with empathy and professionalism.
• Computer literacy with the ability to navigate multiple systems.

Responsibilities

• Provide excellent customer service to clients, ensuring inquiries are handled efficiently.
• Communicate effectively with customers in both Japanese and English.
• Resolve customer issues promptly, ensuring high satisfaction.
• Assist in troubleshooting technical issues.

Skills

Japanese proficiency at JLPT N2 level or above

Strong English communication skills

Empathy

Problem-solving skills

Analytical thinking

Education

Diploma or Degree in any relevant discipline

Tools

Excel (VLOOKUP, Pivot Tables)

Job description

Overview

We are looking for a Japanese‑speaking Customer Experience Specialist to handle customer interactions across phone, email, chat, and service portal. You will support global stakeholders, resolve complex issues, conduct root cause analysis, and ensure high‑quality service delivery. This role requires both customer empathy and strong analytical thinking.
The employer is a large organization within the Technology & Telecoms industry, offering innovative solutions and services. They are committed to fostering a professional environment that supports growth and excellence in customer service.

Client Details

The employer is a large organization within the Technology & Telecoms industry, offering innovative solutions and services. They are committed to fostering a professional environment that supports growth and excellence in customer service.

Description

• Provide excellent customer service to clients, ensuring all inquiries are handled efficiently and professionally.
• Communicate effectively with customers in both Japanese and English.
• Resolve customer issues promptly, ensuring a high level of satisfaction.
• Assist in troubleshooting technical issues and providing appropriate solutions.
• Document customer interactions and maintain accurate service records.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Stay updated on product knowledge and industry developments to provide informed support.
• Maintain compliance with company policies and procedures at all times.

Profile

• Minimum 1 year of experience in customer service or a related field
• Diploma or Degree in any relevant discipline
• Japanese proficiency at JLPT N2 level or above
• Strong English communication skills (written and verbal)
• Ability to manage difficult situations with empathy and professionalism
• Strong problem‑solving skills, analytical thinking, and adaptability
• Computer literacy with the ability to navigate multiple systems; proficiency in Excel (VLOOKUP, Pivot Tables)

Job Offer

• Competitive annual salary ranging from MYR 48000 to MYR 78000.
• Attractive language allowance for Japanese speakers.
• Permanent employment with opportunities for career growth.
• Supportive work environment with a focus on professional development.
• Exposure to the dynamic Technology & Telecoms industry.

Apply

If you are proficient in Japanese and English and passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.