Global Network SONG Practice / Platforms / Salesforce

Accenture Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global consulting firm based in Kuala Lumpur is seeking professionals to join their Salesforce consulting team. You will support clients in designing and implementing strategies to improve their sales and customer service. Ideal candidates will have experience in consulting roles, strong stakeholder management skills, and knowledge of service processes. This role offers a collaborative and innovative work environment, along with comprehensive employee benefits.

Benefits

Optical coverage

Employee assistance program

Health screening program

Recognition awards

Performance equity

Qualifications

• Strong experience in consulting roles with Salesforce solutions.
• Ability to manage stakeholder expectations effectively.
• Experience in process analysis focusing on service processes.

Responsibilities

• Support clients on Salesforce projects conducting design sessions.
• Present demos to stakeholders and support implementation tasks.
• Develop business cases and value propositions.

Skills

Salesforce ecosystem knowledge

Stakeholder management

Business analysis

Service process redesign

Pre-sales activities

Job description

Overview

This job is about joining a team that helps businesses improve their sales, service, and marketing using Salesforce solutions. You might like this job because you’ll get to design and implement strategies that make clients thrive while being part of a supportive team!

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Services. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following

Responsibilities

• Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
• Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
• Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
• Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
• Collaborate with project teams to ensure successful delivery of Salesforce implementations.
• Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes.
• Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

Qualifications

• Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred.
• Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
• Apply key business analysis skills: Focus on process analysis and designing/redesigning Service processes with the purpose of resolving process bottlenecks and pain areas.
• Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs.
• Familiarity with service experience design, including customer journey mapping and user research.
• Exposure to pre-sales activities with a strong willingness to develop further in this area.

Benefits

• Optical coverage - Employees have access to claim for prescription glasses and contact lenses.
• Employee assistance program - Employees have access to employee assistance on challenges related to work, family, relationships and finances.
• Health screening program - Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
• Recognition awards - Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
• Performance equity - Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Reinvent what your business could beOur wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.We help our clients advance their environmental, social and...