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Contract jobs in Malaysia
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Project Manager (Construction/Property)
Setia Awan Holdings Sdn Bhd
Selangor
On-site
MYR 80,000 - 120,000
23 days ago
JUNIOR QUANTITY SURVEYOR/ SENIOR QUANTITY SURVEYOR
M Summit Group
George Town
On-site
MYR 40,000 - 60,000
23 days ago
Executive, Human Resources & Administration
Netherlands Maritime University College
Johor Bahru
On-site
MYR 100,000 - 150,000
23 days ago
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Connect with headhunters to apply for similar jobsSenior Executive - Project Management (Construction and Renovation)
AEON
Kuala Lumpur
On-site
MYR 60,000 - 80,000
23 days ago
IT Executive: System Support & Web Maintenance
AFA Project and Management Services
Gombak
On-site
MYR 100,000 - 150,000
23 days ago
Senior / Executive - IT Technical
Genting Plantations Berhad
Kuala Lumpur
On-site
MYR 80,000 - 120,000
23 days ago
Executive, IT (Experience in System Support & Web System Maintenance) 2 vacancy
AFA Project and Management Services
Gombak
On-site
MYR 100,000 - 150,000
23 days ago
ATM Machine Technician- Urgent (Sungai Besi)
Saga Mechtech Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 150,000
23 days ago
Sales Engineer- Sales Executive
Xcess Networks (Malaysia) Sdn Bhd
Kuala Lumpur
On-site
MYR 48,000 - 72,000
23 days ago
Khidmat Pelanggan/Customer Service
Ekop Suria Sdn Bhd
Petaling Jaya
On-site
MYR 20,000 - 100,000
23 days ago
Inside Sales Account Manager Lead
Cygnify Pte Ltd
Kuala Lumpur
On-site
MYR 60,000 - 90,000
Full time
23 days ago
Job summary
A telecommunications and IT services company in Kuala Lumpur is looking for a Sales Manager to drive sales performance, manage a dynamic Inside Sales team, and achieve set targets. The ideal candidate will have a Bachelor's degree, at least 3 years of relevant management experience, and a solid understanding of the telecommunications industry. Responsibilities include coaching the team, optimizing efficiency, and ensuring customer satisfaction. Join us to make a significant impact in the sales domain.
Qualifications
- At least 3 years of experience in managing an Inside Sales or Telemarketing team.
- Demonstrated leadership experience, including coaching and performance management.
- Sound understanding of Telecommunications and IT services.
Responsibilities
- Own and achieve sales targets.
- Lead and inspire the Inside Sales team.
- Optimize operational efficiency.
Skills
Sales target achievement
Leadership
Communication
Performance management
Analytical skills
Education
Bachelor’s degree in Business, Marketing, or related field
Job description
Responsibilities
- Own and achieve sales targets: Accountable for meeting and exceeding assigned sales quotas, and for executing marketing campaigns, programs, and objectives aligned with company goals.
- Lead and inspire the Inside Sales team: Provide direction, coaching, and motivation to Inside Sales Account Managers to ensure all Key Performance Indicators (KPIs) are met.
- Drive team productivity and performance: Monitor sales activities, pipeline development, and productivity metrics to ensure optimal team effectiveness.
- Enhance communication and collaboration: Foster strong relationships with internal stakeholders and customers through clear, professional, and timely communication.
- Manage escalations effectively: Address and resolve customer or team-related escalations promptly, ensuring positive outcomes and customer satisfaction.
- Optimize operational efficiency: Develop and implement strategies to streamline processes, improve efficiency, and increase overall sales volume.
- Performance management: Conduct regular performance reviews, provide constructive feedback, and implement development plans for team members.
- Ensure service excellence: Oversee call volumes and service level adherence to maintain high standards of responsiveness and customer satisfaction.
- Champion customer advocacy: Lead initiatives to drive the team towards achieving Net Promoter Score (NPS) and other customer experience goals.
- Achieve business results: Responsible for meeting monthly, quarterly, and annual revenue and performance targets.
- Ensure compliance and process adherence: Maintain team compliance with established company procedures, policies, and quality standards.
- Vendor management & governance: Manage outsourced partners and vendors supporting Inside Sales operations, including performance tracking, SLA adherence, cadence reviews, issue resolution, and continuous improvement initiatives to ensure alignment with business objectives.
Requirements
- Education & Experience: Bachelor’s degree in Business, Marketing, or a related field preferred, with at least 3 years of experience managing an Inside Sales or Telemarketing team, including vendor or BPO management experience, and a proven record of meeting sales and performance targets.
- Leadership & Management: Demonstrated people leadership experience, including coaching, performance management, and driving team motivation to achieve KPIs and business goals. Proven ability to manage both internal teams and external vendors.
- Industry Knowledge: Sound understanding of Telecommunications and IT services, with the ability to align solutions to customer needs and business outcomes. Must have relevant B2B Sales experience in Telco, IT, or Technology, with experience in covering the Singapore market.
- Vendor & Stakeholder Management: Hands-on experience managing third-party vendors or outsourced sales partners, including contract governance, SLA management, performance reviews, escalation handling, and driving service quality improvements.
- Performance & Results Orientation: Highly results-driven, comfortable working towards defined sales and operational metrics, with strong analytical and problem-solving skills to improve team productivity, vendor effectiveness, and overall operational efficiency.
- Communication & Interpersonal Skills: Excellent verbal and written communication in English, with strong presentation, interpersonal, and stakeholder engagement abilities across all levels, including senior management and external partners.
- Professional Attributes: Proactive, decisive, and adaptable with strong consultative selling, time management, and organizational skills. Maintains a high level of professionalism, integrity, and customer focus while performing effectively under pressure.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.