Executive, IT (Experience in System Support & Web System Maintenance) 2 vacancy

AFA Project and Management Services; Gombak; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established IT services company is looking for an Executive, IT to provide system support and web system maintenance. The ideal candidate will have 1-3 years of IT support experience and knowledge in software auditing and network troubleshooting. Responsibilities include supporting desktop issues, managing software compliance, and assisting in web system maintenance. This is a contract position located in Gombak, Selangor. Interested candidates should apply with their resumes.

Qualifications

• 1-3 years of relevant experience in IT support or system operations.
• Experience with software license auditing and inventory tracking.
• Exposure to IT monitoring tools and documentation processes.

Responsibilities

• Provide Level 1 & Level 2 support for hardware and software issues.
• Conduct software audits for licensing and usage compliance.
• Monitor system performance and perform routine maintenance.

Skills

IT support for desktops/laptops/printers

Software license auditing

Network troubleshooting

Cybersecurity practices

User training and onboarding

Education

Certificate/Diploma/Degree in IT or related field

Tools

Windows Server

Active Directory

MySQL

Git

Job description

Executive, IT (Experience in System Support & Web System Maintenance) 2 vacancy

AFA Project and Management Services – Gombak, Selangor

We are seeking a motivated and experienced Executive, IT to join our team at AFA PROJECT AND MANAGEMENT SERVICES SDN. BHD.' in Batu Caves, Selangor. This is a contract position, offering the opportunity to work on a variety of IT support and web system maintenance tasks. There are 2 vacant positions.

JOB RESPONSIBILITIES

Executive, IT (System Support & Software Audit)

A. System Support

Provide Level 1 & Level 2 support for hardware, software, and system-related issues for HQ and site offices.

Troubleshoot and resolve incidents involving desktops, laptops, printers, networks, and business applications.

Install, configure, and update operating systems, applications, and IT equipment.

Assist with onboarding/offboarding tasks, including user account setup, access permissions, and equipment preparation.

Maintain documentation for incidents, solutions, and user support activities.

B. Software Audit & Compliance

Conduct periodic software audits to verify licensing, usage, and compliance with company policies.

Track purchased licenses vs. actual installations to ensure proper utilisation.

Identify unauthorized or outdated software and coordinate removal or updates.

Prepare software compliance reports for management review.

Liaise with vendors on software renewals, licensing queries, and compliance requirements.

C. System Monitoring & Maintenance

Monitor system performance, network connectivity, and application availability.

Perform routine maintenance such as updates, patches, backups, and security checks.

Support implementation of new systems, upgrades, or IT improvement projects.

D. Documentation & Reporting

Maintain updated inventory of software, hardware, and licenses.

Report recurring issues, risks, and improvement recommendations to management.

Prepare audit findings and system support summaries when required.

Executive, IT (Web System Maintenance and Development)

A. Web System Maintenance

Perform routine maintenance on web systems to ensure stability, performance, and uptime.

Monitor system logs, errors, and alerts to proactively identify and resolve issues.

Apply system updates, patches, and version upgrades when required.

Conduct periodic testing for system performance, security, and usability.

Develop, modify, and enhance web-based applications, portals, and internal systems.

Collaborate with stakeholders to gather requirements and propose system improvements.

Design and implement new features and workflows.

Integrate systems with APIs, databases, and third‑party services.

C. Security & Compliance

Ensure web systems comply with internal IT security policies and industry best practices.

Perform regular backups, vulnerability assessments, and security checks.

Implement access control, secure coding standards, and data protection controls.

D. Documentation & Reporting

Prepare technical documentation, system guides, and change logs.

Maintain version control and development repositories.

Provide status updates, reports, and recommendations to the IT Department.

E. Support & Troubleshooting

Provide Level 2/3 support for web system issues raised by users.

Diagnose and resolve bugs, performance issues, and configuration errors.

Work closely with internal teams and external vendors to resolve complex issues

JOB REQUIREMENT

Certificate/ Diploma/Degree in Information Technology, Computer Science, or related field.

1–3 years of relevant experience in IT support or system operations.

experience in providing IT support for desktops, laptops, printers, and business applications.

Exposure to software license auditing, inventory tracking, or compliance-related tasks.

ands-on experience with Windows Server, Active Directory, and basic network troubleshooting.

Familiarity with cybersecurity practices such as patch management, antivirus administration, and user access control.

Experience assisting in server, network, or infrastructure-related projects.

Exposure to IT monitoring tools, ticketing systems, and documentation processes.

Experience conducting user training, onboarding support, or basic IT awareness sessions.

Advantageous to have exposure to cloud platforms (Microsoft 365, Azure) or virtualization environments.

Experience with frameworks (Laravel, Django, etc.).

Knowledge of databases (MySQL, MSSQL, PostgreSQL).

Familiarity with Git and version control.

Basic knowledge of UI/UX and website management (CMS experience is an advantage).

Apply now for this exciting opportunity to become our new Executive, IT! Please send your resume to ***********@afa.group

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