Sales Engineer/ Sales Executive

Xcess Networks (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking a Sales Engineer/Sales Executive to identify and manage business opportunities in Datacomm and ELV solutions. The role requires strong communication and negotiation skills, a degree in engineering, and applicable experience of 1-5 years. Responsibilities include preparing proposals, building relationships, and achieving sales targets. The ideal candidate should have a customer-oriented mindset and technical understanding of relevant systems. Competitive salary and growth opportunities offered.

Qualifications

• Minimum 1–3 years of sales experience in Datacomm / ELV / ICT for Sales Executive.
• Minimum 3–5 years of experience with strong technical exposure for Sales Engineer.
• Basic to good understanding of Datacomm and ELV systems.

Responsibilities

• Identify and manage new business opportunities in Datacomm and ELV solutions.
• Build and maintain relationships with clients and partners.
• Prepare and present sales proposals and quotations.
• Achieve assigned sales targets and revenue goals.
• Coordinate with internal teams for project delivery.

Skills

Strong communication skills

Presentation skills

Negotiation skills

Customer-focused mindset

Analytical skills

Problem-solving skills

MS Office proficiency

Education

Diploma/Bachelor’s Degree in Engineering (IT, Electronics, Telecommunications, Electrical)

Job description

Job Title: Sales Engineer / Sales Executive

Department: Sales

Reports To: Head Of Sales

Location: Kuala Lumpur

Employment: Full Time

Key Responsibilities

• Identify, develop, and manage new business opportunities in Datacomm and ELV solutions.
• Build and maintain strong relationships with end users, consultants, contractors, and partners.
• Prepare and present sales proposals, quotations, and solution presentations.
• Achieve assigned sales targets, revenue goals, and gross margin objectives.
• Participate in tender submissions, RFQs, RFPs, and project negotiations.

Technical & Solution Support

• Understand customer technical requirements and propose suitable Datacomm and ELV solutions.
• Work closely with engineering and project teams to develop technical solutions and BOMs.
• Support pre-sales activities including site surveys, technical discussions, and solution demonstrations.
• Provide basic technical clarification on products and systems during sales engagements.

Datacomm & ELV Scope

• Structured cabling systems (Copper & Fiber – SM/MM)
• Network infrastructure (LAN, WAN, WLAN, switches, routers)
• Data center infrastructure (racks, cabling, containment, UPS – advantage)
• ELV systems including:
  • CCTV & Video Surveillance
  • Access Control & Time Attendance
  • IP Telephony & IP PBX
  • Public Address & Intercom Systems
  • Building Management / Smart Building solutions (advantage)

Account & Project Coordination

• Coordinate with internal teams for project costing, delivery, and implementation.
• Monitor project progress and support post-sales activities to ensure customer satisfaction.
• Maintain accurate sales records, pipelines, and forecasts.
• Conduct regular follow-ups and after-sales engagement with customers.

Market & Product Knowledge

• Stay updated on industry trends, technologies, competitors, and market pricing.
• Attend product training, technical workshops, and vendor briefings when required.

Job Requirements

Education

• Diploma / Bachelor’s Degree in Engineering (IT, Electronics, Telecommunications, Electrical) or equivalent.

Experience

• Sales Executive: Minimum 1–3 years of sales experience in Datacomm / ELV / ICT industry.
• Sales Engineer: Minimum 3–5 years of experience with strong technical exposure in Datacomm and ELV solutions.

Technical Knowledge

• Basic to good understanding of Datacomm and ELV systems.
• Ability to read and understand network diagrams, system architecture, and technical specifications.
• Experience with system integration projects is an advantage.

Skills & Competencies

• Strong communication, presentation, and negotiation skills.
• Customer-focused with a solution-oriented mindset.
• Ability to work independently and as part of a team.
• Good analytical and problem-solving skills.
• Proficient in MS Office (Word, Excel, PowerPoint).

Other Requirements

• Possess own transport and willing to travel when required.
• Willing to support site visits, meetings, and project discussions.

Preferred (Added Advantage)

• Experience dealing with consultants, developers, and government projects.
• Familiarity with major Datacomm & ELV brands and standards.
• Knowledge of tender documentation and contract requirements.

Performance Indicators (KPIs)

• Sales revenue and gross margin achievement
• Number of new accounts secured
• Conversion rate of opportunities
• Customer satisfaction and retention
• Accuracy and timeliness of proposals and documentation