Business Analyst (Sales/Telemarketing)

WediaLab; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A data-driven technology company in Kuala Lumpur is seeking a Business Analyst to lead data analysis initiatives. You will enhance data processes through innovative strategies and advanced Excel skills, communicate complex insights effectively, and work in a collaborative environment. Preferred qualifications include experience in call center analytics and proficiency in programming languages like Python and BI tools. Fluency in Mandarin is a significant advantage for engaging with stakeholders. This position offers a rewarding opportunity in a growing field.

Qualifications

• Bachelor’s degree in relevant field such as Data Science or Business Analysis.
• Proven business analysis experience focusing on data initiatives.
• Demonstrated success in data solution implementation.

Responsibilities

• Lead business analysis for developing data-driven strategies.
• Drive initiatives to enhance data processes.
• Communicate complex data insights effectively.

Skills

Excel proficiency

Business analysis

Data interpretation

Collaboration

Data governance

Mandarin communication

Education

Bachelor’s degree in Data Science, Data Analysis, or related field

Tools

Python

R

Power BI

Tableau

Job description

Overview

Job Description

Responsibilities

• Lead the business analysis function, contributing to the development of data-driven strategies.
• Implement and share innovative ideas for data utilization and analysis.
• Take a proactive approach in identifying opportunities for data-driven improvements.
• Drive initiatives to enhance data processes and analytical capabilities.
• Showcase advanced proficiency in Excel for detailed business analysis and modeling.
• Utilize Excel for in-depth insights into complex datasets.
• Develop and implement interactive dashboards for effective data communication.
• Apply experience and knowledge in analyzing call center, customer services, sales, or telemarketing data.
• Provide actionable insights to improve performance and efficiency.
• Implement and maintain data governance practices to ensure data accuracy and integrity.
• Collaborate with cross-functional teams to streamline data processes.
• Collaborate effectively with teams to understand data needs and requirements.
• Communicate complex data insights in a clear and accessible manner.
• Stay updated on industry trends, emerging technologies, and best practices in business analysis.
• Proactively integrate new tools and methodologies for improved business analysis.

Qualifications

• Bachelor’s degree in Data Science, Data Analysis, Business Analysis Statistics, Computer Science, or a related field.
• Proven experience as a Business Analyst with a focus on proactive data initiatives.
• Demonstrated success in implementing innovative data solutions.
• Advanced proficiency in Excel Analysis.
• Ability to speak in Mandarin is highly preferred to deal with Chinese stakeholders.
• Experience in call center, customer services, sales, or telemarketing analysis is highly preferred.
• Experience with programming languages and BI Tools such as Python, R, Power BI, Tableau is added advantage.