Customer Service Automotive

Adecco; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service representative for automotive finance. The ideal candidate will manage call center operations, address customer enquiries, and handle requests related to finance and leasing. Applicants should have at least 3 years of experience in automotive finance, be proficient in Microsoft Office, and possess strong communication skills in English and Cantonese. This role requires adaptability and the ability to perform under pressure.

Qualifications

• At least 3 years of experience in automotive finance.
• Strong knowledge of hire purchase terms and processes.
• Capable of working independently and collaboratively in teams.

Responsibilities

• Manage customer call center operations and enquiries.
• Handle requests related to new loan applications and customer complaints.
• Maintain customer data and administrate contract closing in CMS.

Skills

Proficient in Microsoft Office applications

Good command of spoken and written English

Strong problem-solving skills

Effective communication and interpersonal skills

Detail-oriented and accurate

Adaptable and able to work under pressure

Education

Diploma or higher qualification in Business or a related field

Tools

Finance/Leasing Contract Management ERP systems

Job description

Customer Service Automotive (Maternity Cover)

Here’s the role at a glance that might be beneficial for you to know:

Responsibilities

• Responsible for managing customer call center operations, handling enquiries and requests from customers, salespersons, dealers, and suppliers related to Finance, Insurance, and Leasing businesses.
• To meet customers’ expectations and needs by addressing enquiries related to new loan applications, account modifications, account management matters, customer complaints, early termination requests, and other related services.
• To manage customer call center operations by handling enquiries and requests from customers, salespersons, dealers, and suppliers.
• Manage customer data, administrate contract closing in CMS and ensure maintenance of Lien Registration and Release.
• Any other ad‑hoc task as assigned.

Qualifications

• Education: Diploma or higher qualification in Business or a related field.
• Work experience: At least 3 years of experience in automotive finance, ideally in hire purchase within the finance or banking field.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Good command of spoken and written English and Cantonese.
• Strong knowledge of Finance/Leasing Contract Management ERP systems.
• Sound understanding of hire purchase terms, processes, contract administration, and legal documentation.
• Effective communication and interpersonal skills, with the ability to interact at all organizational levels.
• Adaptable and able to work effectively in a dynamic environment and collaborate with cross‑functional teams.
• Detail‑oriented, numerate, conscientious, proactive, and accurate.
• Strong multi‑tasking and time‑management abilities.
• Able to perform under pressure and manage stress effectively.
• Capable of working independently as well as part of a team.
• Strong problem‑solving skills.
• Able to meet deadlines consistently.
• Tactful and professional in handling situations.

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