Customer Service Specialist (Inbound / Outbound)

Jobstreet Malaysia; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Maxis Customer Service Specialist for inbound and outbound calls. This role involves handling customer inquiries, resolving complaints, and optimizing sales opportunities. Ideal candidates should have 1-2 years of contact center experience, strong communication skills in English and Malay, and be willing to work rotational shifts, including weekends and public holidays. A fully vaccinated status is required, and having personal transport is an advantage.

Benefits

Medical Insurance Coverage

Overtime opportunities

Paid Training

Qualifications

• 1-2 years of contact center experience required.
• Willingness to work on rotational shifts including weekends and public holidays.
• Fully vaccinated with Covid-19 vaccination.

Responsibilities

• Handle customer inquiries and complaints accurately.
• Respond to queries in a professional manner through voice channels.
• Optimize customer contact opportunities for sales.

Skills

Excellent communication skills in English

Good listening skills

Computer literate

Customer-oriented

Ability to up-sell and cross-sell

Education

SPM, Diploma or Bachelor Degree in any field

Tools

Digital tools and platforms (App, WhatsApp, ChatBOT)

Job description

MAXIS CUSTOMER SERVICE SPECIALIST (INBOUND / OUTBOUND) - IMMEDIATE HIRING!!

Position: Maxis Customer Service Specialist (Inbound / Outbound)

Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)

Employment Type: 2-Years Renewable Contract (based on performance)

Salary & Benefits

• Basic Salary: RM 2,500 – RM 3,700 (based on academic qualification and call center working experience)
• Language Allowance: RM 350 (if applicable)
• Overtime
• Incentive (Based on performance)
• Paid Training
• Medical Insurance Coverage
• Hospitalization Leave
• Medical Leave
• Statutory Contribution (EPF/SOCSO/EIS)

Job Description

• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
• Respond to customers’ queries in a timely, friendly and professional manner through voice channels.
• Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
• Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
• Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
• Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
• Maintain confidentiality and integrity on the organization’s customer data.

Job Requirements

• SPM, Diploma or Bachelor Degree in any field.
• Minimum 1-2 years of contact center experience.
• Excellent communication skills in English and Bahasa Melayu, both written and spoken.
• Customer‑oriented with good listening skills, and computer literate.
• Ability and willingness to up-sell and cross-sell during inbound calls.
• Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc).
• Must be willing to work on rotational shifts, including weekends and public holidays.
• Candidate must be able to attend the interview and start immediately (in case shortlisted).
• Possess own transport is an added advantage.
• Fully vaccinated with Covid‑19 Vaccination.

Only shortlisted candidates will be notified.