Customer Service Mandarin Speaking

Teleperformance; Remote; MYR 20,000 - 100,000; Full time

Job summary

A global customer service provider is seeking customer-focused individuals for the Customer Service Representative role, requiring proficiency in Mandarin and English. Responsibilities include handling customer inquiries via email, chat, and calls while providing solutions and ensuring a positive experience. Candidates should possess strong communication skills and the ability to work under pressure. A competitive salary and a supportive, diverse work environment are offered. Flexibility for rotational shifts is essential.

Benefits

Competitive salary

Paid training and career development

Supportive work environment

Opportunities to grow

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate information and solutions to customers.
• Resolve customer concerns effectively and maintain professionalism.
• Document customer interactions and update records.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Ability to work under pressure

Job description

Work From Home - Customer Service- Mandarin Speaking

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem-solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work on rotational shifts, including weekends and public holidays.

Willing to relocate to Johor after 6 months

Requirement

• Proficiency in Mandarin (spoken and written) and English.


• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.


• Strong communication and problem-solving skills.


• Ability to handle multiple tasks and work under pressure.


• Flexibility to work on rotational shifts, including weekends and public holidays.


• Willing to relocate to Johor after 6 months

Responsibility

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.


• Provide accurate information, solutions, and assistance to customers.


• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.


• Document customer interactions and update records in the system.


• Escalate complex issues to the relevant teams when necessary.


• Work closely with team members and supervisors to achieve performance targets and service level agreements.


• Maintain a positive and customer-first attitude at all times.

Benefits

• What We Offer


• Competitive salary and benefits package.


• Paid training and career development opportunities.


• A supportive and diverse work environment.


• Opportunities to grow within the company.