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Call Center jobs in Malaysia

Content Moderator

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Customer Service (German Speaker)

Hunters International Sdn Bhd

Cyberjaya
On-site
MYR 100,000 - 150,000
30+ days ago

Hiring Now | Customer Care Executive | KL

J-Recruit Recruitment Agency

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Technical Support Executive - Mandarin Speaker - Ara Damansara

Arvion Services

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Executive - Technical Support

Scicom MSC Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Executive - Technical Support (L2)

Scicom MSC Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

L2 Advanced Tech Support Engineer (24/7)

Scicom MSC Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Quality Team Lead - English

Teleperformance

Malaysia
On-site
MYR 70,000 - 90,000
30+ days ago
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Quality Team Lead - Cantonese

Teleperformance

George Town
On-site
MYR 50,000 - 70,000
30+ days ago

Quality Team Lead - English

Teleperformance

West Coast Division
On-site
MYR 250,000 - 300,000
30+ days ago

Quality Analyst - Malay

Teleperformance

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Hiring Customer Success Specialists - Night shift only

Two95 International Inc.

Sarawak
On-site
MYR 100,000 - 150,000
30+ days ago

Hiring Customer Success Specialists - Night shift only

Two95 International Inc.

Butterworth
On-site
MYR 100,000 - 150,000
30+ days ago

Hiring Customer Success Specialists - Night shift only

Two95 International Inc.

Sabah
On-site
MYR 100,000 - 150,000
30+ days ago

Remote Data Entry Clerk - Work at Home

TowardJobs

Ipoh
Remote
MYR 20,000 - 100,000
30+ days ago

Work at Home Data Entry Clerk

TowardJobs

Seberang Perai
Remote
MYR 20,000 - 100,000
30+ days ago

Customer Service Representative

Mission Consultancy Services

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Brokerage Services Support Specialist

moomoo

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Social Media Project - Operations Supervisor - English Speaking

Teleperformance USA

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

QA Analyst: Process Excellence & SME (Rotational Shifts)

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

KYC Specialist / Senior Specialist (Mandarin Speaker)

Capco

Kuala Lumpur
On-site
MYR 60,000 - 80,000
30+ days ago

Customer Service Officer (Inbound & Social Media)

Neutron Technologies & Communications Sdn Bhd

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Officer

moomoo

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Cantonese Speaking - Admin Assistant

Remote VA

Cyberjaya
On-site
MYR 20,000 - 100,000
30+ days ago

Top job titles:

Public Relation jobsAccount Executive jobsChemist jobsHealth Safety Officer jobsRemote Customer Service jobsCredit Control jobsWeb3 jobsAudit Associate jobsComputer Technician jobsHome Based jobs

Top companies:

Jobs at TnbJobs at ShopeeJobs at UniqloJobs at Bank NegaraJobs at CitibankJobs at AmazonJobs at DysonJobs at IbmJobs at Press MetalJobs at Samsung

Top cities:

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Content Moderator
Hunters International Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A global business services company based in Kuala Lumpur is seeking a Content Moderator to review user-generated content, moderate inappropriate posts, and analyze trends. Candidates should have a Bachelor's Degree and preferably 1 year of content moderation experience. The position offers 24-hour rotational shifts and requires strong English communication skills.

Qualifications

  • Ability to converse in English.
  • Preferably with 1 year of Content Moderator experience in a call center.
  • Working knowledge on Microsoft Office applications.

Responsibilities

  • Review and evaluate user-generated content for compliance.
  • Moderating content to remove inappropriate posts.
  • Analyzing trends in content to identify issues.
  • Collaborating with other teams for compliance.
  • Providing customer support related to content moderation.
  • Maintaining documentation of moderation activities.
  • Staying updated on platform policies and guidelines.

Skills

Conversational English
Content moderation
Microsoft Office

Education

Bachelor's Degree
Job description

Our Client Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description
  • Reviewing user-generated content: Content moderators are responsible for reviewing and evaluating content that is posted on a platform to ensure that it complies with the platform’s policies and guidelines. This may include reviewing text, images, videos, and other types of content.
  • Moderating content: Based on their review of the content, content moderators may be responsible for taking action to remove or flag content that violates the platform’s policies or is inappropriate or offensive. They may also be responsible for banning or blocking users who violate the platform’s terms of service.
  • Analyzing trends and patterns: Content moderators may be responsible for analyzing trends and patterns in the content that is posted on a platform to identify potential issues or concerns. They may then report these findings to the appropriate team or department.
  • Collaborating with other teams: Content moderators may work closely with other teams, such as legal, policy, or customer service, to ensure that the content on the platform is in compliance with relevant laws and regulations.
  • Providing customer support: In some cases, content moderators may be responsible for providing customer support to users by answering questions and addressing concerns related to content moderation.
  • Maintaining documentation: Content moderators may be required to maintain detailed documentation of their review and moderation activities, including the reasons for taking action on specific content.
  • Staying up-to-date on policies and guidelines: Content moderators must be familiar with the platform’s policies and guidelines and must stay up-to-date on any changes or updates.
Requirements
  • Able to converse in English
  • Earned a Bachelor's Degree
  • Preferably with 1 year of Content Moderator experience in call center
  • Working knowledge on Microsoft Office applications
Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

KL Sentral(Fully in Office)

Consultant in Charge

Angel Chok | angel.chok@hunters-in.com | 014 612 6048

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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