Telemarketing

Jobstreet Malaysia; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading recruitment platform is looking for a Customer Service Executive to handle inbound calls and provide exceptional service. The candidate should have a diploma or higher, with a strong command of English. Fresh graduates are encouraged to apply, as full training will be provided. This position offers competitive benefits, including EPF & SOCSO, sick and annual leave, and a clear path for career progression in the customer service field.

Benefits

EPF & SOCSO

Sick Leave

Annual Leave

Quarterly Staff Recognition

Career Progression Opportunities

Internal Job Program

Qualifications

• Candidate must possess at least a Diploma or above.
• Required language(s): English.
• Minimum 1 year of working experience in the service industry is an added advantage.
• Fresh graduates who are interested in starting a career in a call center are encouraged to apply.

Responsibilities

• Handle all inbound calls related to customer enquiries and complaints.
• Provide accurate information and excellent customer service.
• Work collaboratively with team members to achieve required KPIs and SLA targets.

Skills

Communication skills

Problem-solving skills

Team collaboration

Customer service orientation

Education

Diploma or above

Job description

Overview

Job Title: Customer Service Executive (Inbound Call Center)

Location: Ara Damansara, Selangor

Employment Type: Full-Time

Working Days: Monday – Friday

Working Hours: 9:00 AM – 6:00 PM

Responsibilities

• Handle all inbound calls related to customer general enquiries, complaints, comments, feedback, and other issues concerning the company’s products.

• Provide accurate information and deliver excellent customer service to exceed customer expectations.

• Work collaboratively with team members to achieve required KPIs and SLA targets.

Qualifications

• Candidate must possess at least a Diploma or above.

• Required language(s): English.

• Minimum 1 year of working experience in the service industry is an added advantage.

• Fresh graduates who are interested in starting a career in a call center are encouraged to apply (Full training will be provided).

• Must be willing to work in Ara Damansara, Selangor.

Benefits

• 5 working days per week.

• Monday to Friday (sat n sunday off) 9 am - 6pm

• EPF & SOCSO.

• Sick Leave & Annual Leave.

• Quarterly staff recognition and appreciation.

• Career progression path: Customer Service Executive → Senior Customer Service Executive → Team Leader → Senior Team Leader → Assistant Manager → Manager → Senior Manager.

• Internal Job Program (IJP): Opportunity to transfer to preferred departments such as Finance, Human Resources, and others after 1 year.

Interested candidates are encouraged to apply now.

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