客服顧問（Service Advisor）

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Penang is seeking candidates for a role in reservations. Responsibilities include handling customer inquiries via multiple communication channels and providing accurate information on bookings and policies. The ideal candidate will have at least 1 year of experience in customer service or a call center, with strong communication skills and fluency in Mandarin and English. Opportunities for career development and various employee benefits are part of the offer.

Benefits

Competitive salary

Monthly performance bonus

Health, dental & optical benefits

EPF & SOCSO contribution

Career development & training opportunities

Multicultural & inclusive work environment

Casual dress code

Employee engagement activities

Modern and fun office spaces

Annual Leave

Medical and Hospitalisation Leave

EIS

Training Provided

5 Working Days

Qualifications

• Minimum 1 year of customer service, reservation, or call center experience.
• Fresh graduates are welcome to apply.
• Ability to navigate multiple systems.

Responsibilities

• Handle reservation requests via phone, email, and chat.
• Assist customers with bookings, changes, cancellations, and inquiries.
• Provide accurate information on pricing, availability, and policies.
• Ensure all reservation details are correctly entered into the system.
• Resolve customer issues professionally and efficiently.
• Liaise with internal teams to ensure smooth booking processes.
• Maintain high customer satisfaction and service quality standards.

Skills

Fluent in Mandarin

Good command of English

Strong communication and interpersonal skills

Basic computer skills

Ability to work in shifts

Job description

Overview

Minimum 1 year of customer service, reservation, or call center experience (fresh graduates are welcome to apply). Strong communication and interpersonal skills. Basic computer skills and ability to navigate multiple systems. Ability to work in shifts, including weekends and public holidays (if required). Willing to work on-site in Penang.

Responsibilities

• Handle reservation requests via phone, email, and chat
• Assist customers with bookings, changes, cancellations, and inquiries
• Provide accurate information on pricing, availability, and policies
• Ensure all reservation details are correctly entered into the system
• Resolve customer issues professionally and efficiently
• Liaise with internal teams to ensure smooth booking processes
• Maintain high customer satisfaction and service quality standards

Qualifications

• Fluent in Mandarin (spoken and written)
• Good command of English
• Minimum 1 year of customer service, reservation, or call center experience (fresh graduates are welcome to apply)
• Strong communication and interpersonal skills
• Basic computer skills and ability to navigate multiple systems
• Ability to work in shifts, including weekends and public holidays (if required)
• Willing to work on-site in Penang

Benefits

• Competitive salary
• Monthly performance bonus
• Health, dental & optical benefits
• EPF & SOCSO contribution
• Career development & training opportunities
• Multicultural & inclusive work environment
• Casual dress code
• Employee engagement activities
• Modern and fun office spaces
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• 5 Working Days