Airline Mandarin Customer Service

TalentConsult; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service agency located in Shah Alam, Malaysia, is seeking candidates who are fluent in Mandarin and English, with Cantonese as a plus. This role is open to fresh graduates, requiring good communication skills and the ability to multitask. Responsibilities include handling customer interactions across various channels while providing excellent service. The position offers an attractive salary package of RM4000 plus allowances and medical benefits.

Benefits

Annual leave & 14 days of paid medical leave

KPI allowance & night shift allowance

EPF, SOCSO, and medical claims

Paid training provided

Overtime pay is provided separately

Qualifications

• Able to converse in both Mandarin and English.
• Cantonese will be an added advantage.
• Good written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Able to work during public holidays.

Responsibilities

• Interact with customers through different channels such as emails, calls, and chats.
• Listen attentively to customer needs and concerns.
• Demonstrate empathy while maximizing the opportunity to build rapport with customers.
• Deliver a consistently high level of customer service.

Job description

Overview

Able to converse in both Mandarin and English. Cantonese will be an added advantage. No experience required (Open for FRESH GRADUATES!). Good written and verbal communication skills. Ability to multitask, prioritize, and manage time effectively. Able to work during public holidays.

Will be great if you have

Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Requirement

What you’ll need to succeed:

• Possess at least SPM qualifications
• Able to converse in both Mandarin and English
• Cantonese will be an added advantage
• No experience required (Open for FRESH GRADUATES)
• Good written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Able to work during public holidays

Will be great if you have

• Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Responsibility

Working shift: 9 hours including 1 hour break (shift rotate monthly)

Off days: 2 days per week

Locations: UOA Business Park, Subang Jaya (Reachable by public transport)

Salary packages: Basic RM4000 + KPI max RM500 + Night Shift Allowance

• Interact with customers through different channels such as emails, calls, and chats
• Listen attentively to customer needs and concerns
• Demonstrate empathy while maximizing the opportunity to build rapport with the customers
• Deliver a consistently high level of customer service to reduce repeat contacts and escalations
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences

Benefits

• Annual leave & 14 days of paid medical leave
• KPI allowance & night shift allowance
• EPF, SOCSO, and medical claims
• Paid training provided
• Overtime pay is provided separately