Call Center jobs in United States

• Full-time

Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices located in Selangor and Penang. In Malaysia, Bosch is active in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has four manufacturing arms in Penang with production focusing on mobility electronic, power tools, and semiconductors. In 2024, Malaysia employed over 4,000 associates. Additional information is available at www.bosch.com.my and http://www.facebook.com/BoschMalaysia.

• Responsible to prepare TGS (gross sales, turnover target planning) and forecasting & TGS achievement.


• Aligned target setting per agent & customer (TGS) with service provider and call center manager


• Ensure Sales Force Management analysis for Sales to support correct customer segmentation.


• Responsible for customer segmentation & definition of Customer Project or Order Based Project (OB) customer group.


• Define/Review Customer Project or Order Based Project (OB) customer group for 12 months, track/adapt after 6 months Customer Project or Order Based Project (OB) customer group's performance.


• Calculate & ensure EBIT of the channel under responsibility.


• Control sales process by:
  
  
  
  • Getting promo activities and promo calendar from marketing.
  
  
  • Collect information on new launched products, Define focus products.
  
  
  • Define target setting per agent & customer [TGS]
  
  
  • Define & align Customer Project or Order Based Project (OB) targets with Business Operations (BOP).
  
  
  
  


• Sales data integrated planning and ordering system (IPOS) & Sales Price (SPs) system exchange preparation.


• Ensure the customer development report is analyzed and all action are taken.


• Based on the report provided by with Business Operations (BOP) prepare customer mix for next year and align with channel management and Cost Break Down (CBD)


• Finalize activity per customer lifecycle (Potential, Prospective, New, Active, Lapsed, Lost)


• Provide reporting on quality check of OB team performance and analyze dynamics of OB and specialized trade customer performance.


• Working together with marketing on promotion of OB promotion calendar.

• Bachelor/Master Degree in Business Administration/ Management/ Operation or relevant discipline.


• Minimum 2-3 years of working experience in sales with knowledge in sales budgeting and planning.


• Good English communication skills (both written and spoken) and people management skills.


• Excellent interpersonal skills, planning & organization skills, resourceful and detail oriented.


• Proficient in Microsoft Office application (Excel, PowerPoint, Word and Outlook)


• Proficiency in digital platforms (MS Teams, shared drive etc.)


• Knowledge of SAP Cloud, or any other CRM system.


• Possess strong analytical skills, resourceful, energetic, and driven to solve challenges. Able to utilize networks and available resources to achieve business goals.

Your future of job location offers you:
Flexible working environment
A working environment that promotes diversity and inclusivity

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