Global Customer Tech Support & Training Expert

INTELLIVISIONTECH SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions company in Kuala Lumpur is seeking a Technical Support Specialist to communicate effectively with global customers in English. Responsibilities include resolving technical issues, providing on-site support, and training call center agents. The ideal candidate will have a bachelor's degree, at least a year of call center experience, and strong service orientation. This role offers an opportunity to enhance customer satisfaction and improve service quality.

Qualifications

• Minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
• Fluent in listening, speaking, reading, and writing English for professional use.

Responsibilities

• Communicate with global customers in English via email, live chat, and phone.
• Handle first-level escalated technical issues and improve customer satisfaction.
• Provide on-site technical support and agent assistance.
• Conduct product and business-related training for call center agents.
• Identify operational issues within the call center and optimize business processes.

Skills

English proficiency

Service orientation

Teamwork

Communication skills

Education

Bachelor's degree or above

Job description

A customer service solutions company in Kuala Lumpur is seeking a Technical Support Specialist to communicate effectively with global customers in English. Responsibilities include resolving technical issues, providing on-site support, and training call center agents. The ideal candidate will have a bachelor's degree, at least a year of call center experience, and strong service orientation. This role offers an opportunity to enhance customer satisfaction and improve service quality.