Customer Support Mandarin (Hotel Reservation Project)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Penang is seeking Customer Service Representatives who are proficient in Mandarin. The role includes handling customer inquiries through email, chat, and phone calls while ensuring a positive customer experience. Ideal candidates will possess strong communication and problem-solving skills and be flexible to work on rotational shifts, including weekends. Fresh graduates are welcome, and the position provides opportunities for career development and a competitive benefits package.

Benefits

Competitive salary and benefits package

Paid training

Career development opportunities

Supportive work environment

Opportunities for growth

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center is an advantage.
• Strong communication and problem-solving skills required.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends.

Responsibilities

• Act as the first point of contact for customers delivering exceptional service.
• Handle customer inquiries via email, chat, and phone.
• Provide accurate information and assistance to customers.
• Resolve customer concerns with empathy and professionalism.
• Document interactions and update records in the system.
• Escalate complex issues to relevant teams when necessary.
• Maintain a positive and customer-first attitude.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility for rotational shifts

Job description

Overview

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem-solving skills. Ability to handle multiple tasks and work under pressure. Flexibility to work on rotational shifts, including weekends and public holidays. Willing to work Penang site.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.

• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

• Strong communication and problem-solving skills.

• Ability to handle multiple tasks and work under pressure.

• Flexibility to work on rotational shifts, including weekends and public holidays.

• Willing to work Penang site

Responsibilities

• We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.

• Provide accurate information, solutions, and assistance to customers.

• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.

• Document customer interactions and update records in the system.

• Escalate complex issues to the relevant teams when necessary.

• Work closely with team members and supervisors to achieve performance targets and service level agreements.

• Maintain a positive and customer-first attitude at all times.

Benefits

• What We Offer

• Competitive salary and benefits package.

• Paid training and career development opportunities.

• A supportive and diverse work environment.

• Opportunities to grow within the company.