Customer Service Representative

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative in Penang. The role requires proficiency in Mandarin and English, strong communication and problem-solving skills, and the ability to manage multiple tasks under pressure. Responsibilities include handling customer inquiries via various channels, providing assistance, and resolving concerns with professionalism. A competitive salary and benefits package is offered along with career development opportunities.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities for growth within the company

Qualifications

• Fluent in Mandarin and English, both spoken and written.
• Strong communication and problem-solving skills.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional manner.
• Provide accurate information and assistance to customers.
• Resolve customer concerns effectively while maintaining professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to relevant teams as necessary.
• Work with team members to achieve performance targets.
• Maintain a customer-first attitude at all times.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Customer Service Representative - Cantonese (Penang)

Proficiency in Mandarin (spoken and written) and English.

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.

Strong communication and problem-solving skills.

Ability to handle multiple tasks and work under pressure.

Flexibility to work on rotational shifts, including weekends and public holidays.

Willing to work onsite.

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work onsite.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Benefits

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

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