Customer Success Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur seeks a Customer Success Specialist fluent in Mandarin and English. The role involves handling customer inquiries through calls and live chat, providing solutions, and maintaining high satisfaction levels. Ideal candidates should have 2+ years of customer service experience, strong communication skills, and the ability to adapt in a dynamic environment. Benefits include annual leave, medical insurance, and performance bonuses.

Benefits

Annual Leave

Medical Insurance

EPF

SOCSO

Training Provided

Performance Bonus

Qualifications

• At least 2 years of customer service experience, preferably in call centers.
• Proficiency in Mandarin and English to serve clients effectively.
• Strong communication and interpersonal skills dedicated to customer satisfaction.

Responsibilities

• Handle incoming calls, live chats, and emails promptly and professionally.
• Address customer inquiries and resolve issues effectively.
• Manage shift responsibilities to maintain call center performance.
• Document all customer interactions in the support system.
• Provide feedback to supervisors on customer issues and improvements.

Skills

Customer service experience

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Teamwork

Ability to work independently

Knowledge of cryptocurrencies

Job description

Customer Success Specialist (mandarin & English)

• At least 2 years of customer service experience, with a focus on call center environments preferred.

• Proficiency in English and Mandarin is essential to serve Mandarin-speaking clients effectively.

• Excellent motivational skills and works well with a team but also is able to work independently.

• Strong communication and interpersonal skills and dedication to customer satisfaction.

• Knowledge of cryptocurrencies or digital payments is a plus.

• Ability to adjust to continuous changes.

• Candidates must be willing to work on shift.

Qualifications

• At least 2 years of customer service experience, with a focus on call center environments preferred.
• Proficiency in English and Mandarin is essential to serve Mandarin-speaking clients effectively.
• Excellent motivational skills and works well with a team but also is able to work independently.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Knowledge of cryptocurrencies or digital payments is a plus.
• Ability to adjust to continuous changes.
• Candidates must be willing to work on shift.

Responsibilities

• Promptly and professionally handle incoming calls, live chat, and emails to ensure a positive customer experience.
• Address customer inquiries, resolve issues, and provide detailed product or service information.
• Effectively manage shift responsibilities to maintain consistent and reliable call center performance.
• Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions in the support system for future reference.
• Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.
• Collaborate with team members to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Benefits

• Annual Leave
• Medical Insurance
• EPF
• SOCSO
• Training Provided
• Performance Bonus