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7,132
Audit jobs in United Kingdom
Privilege Banking Hub Manager
Alliance Bank Malaysia Berhad
Kuala Lumpur
On-site
MYR 80,000 - 120,000
Yesterday
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Head, Commercial Banking Business Centre
RHB Banking Group
Selangor
On-site
MYR 200,000 - 250,000
Yesterday
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Level 3 Support Engineer (M365)
ADI Group
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Tax Associate / Tax Senior
William C.H. Tan Consultancy Sdn Bhd
Petaling Jaya
On-site
MYR 150,000 - 200,000
Yesterday
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Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Representative
AFFIN Group
Petaling Jaya
On-site
MYR 30,000 - 45,000
Yesterday
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Head, Organisation & Methods
Talent Work
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Accounting Manager (Location: Shah Alam, Seksyen 15)
Agensi Pekerjaan Genie Hunt Talent
Shah Alam
On-site
MYR 150,000 - 200,000
Yesterday
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Connect with headhunters to apply for similar jobsACCOUNTS EXECUTIVE
Toshiba Tec Malaysia Sdn Bhd
Shah Alam
On-site
MYR 100,000 - 150,000
Yesterday
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Team Leader For Hair And Beauty Product
Always Marketing
Kuala Lumpur
On-site
MYR 150,000 - 200,000
Yesterday
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Senior Executive, Supply Chain Management
Austin Powder Malaysia
Selangor
On-site
MYR 80,000 - 120,000
Yesterday
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Accounts Assistant
Eastside Westside logistics sdn bhd
Malaysia
On-site
MYR 100,000 - 150,000
Yesterday
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Senior Finance Executive
Solarvest Holdings Bhd.
Selangor
On-site
MYR 60,000 - 90,000
Yesterday
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Assistant Manager, Group B40 Claims (GETB)
Great Eastern
Kuala Lumpur
On-site
MYR 60,000 - 80,000
Yesterday
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Commercial Manager - Construction
TECO Electric & Machinery
Selangor
On-site
MYR 120,000 - 160,000
Yesterday
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Tax Executive (mandarin)
Maple Business Management (M) Sdn Bhd
Selangor
On-site
MYR 100,000 - 150,000
Yesterday
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Senior Specialist, Digital Innovation (Web)
RHB Banking Group
Kuala Lumpur
On-site
MYR 80,000 - 110,000
Yesterday
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OSH Coordinator
Mega Fortris Australia
Shah Alam
On-site
MYR 40,000 - 60,000
Yesterday
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Account Manager
SC Engineering Pte Ltd
Johor Bahru
On-site
MYR 60,000 - 80,000
Yesterday
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ADMINISTRATIVE OFFICER (A.0)
Daihatsu
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Document Controller - Data Center
Turner & Townsend
Shah Alam
On-site
MYR 60,000 - 80,000
Yesterday
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HR & Admin Executive
Neo Innovation Tech (M) Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Clinical Trial Payment Specialist (Korean Speaker)
Roche
Selangor
On-site
MYR 100,000 - 150,000
Yesterday
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Privilege Banking Hub Manager
Alliance Bank Malaysia Berhad
Kuala Lumpur
On-site
MYR 80,000 - 120,000
Full time
Yesterday
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Job summary
A leading Malaysian bank is seeking a seasoned professional in Sales and Service Management to lead a team towards achieving sales and service excellence. The role requires a minimum of 10 years of banking experience, including 3-5 years in a Relationship Manager (RM) position. Responsibilities include driving sales performance, managing team efficiency, and navigating compliance with regulatory standards. Strong leadership and customer-oriented skills are essential for success in this competitive environment.
Qualifications
- Minimum 10 years of banking experience.
- 3-5 years in a Relationship Manager (RM) role.
- Experience in branch banking with sales and service exposure.
Responsibilities
- Provide direction for day-to-day sales related matters.
- Drive high sales performance and service delivery.
- Manage team’s sales/service to achieve business objectives.
- Recruit staff for RM and SRM roles.
Skills
Strong leadership skills
Excellent interpersonal skills
Customer-oriented problem solving
Analytical thinking
Ability to work with various bank levels
Education
Degree in banking and finance, accounting or business administration
Job description
Sales and Service Management
- Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.
- Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.
- Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our affluent customers
- Supporting sales approvals & escalation of complaints/issues.
People & Productivity Management
- To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.
- Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
- Provide regular coaching and follow up to uplift performance in sales
- To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.
- Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.
- Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.
- Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.
- To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.
Franchise Building
- Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening.
- Expand new customer base & New Investment Account through promoting and encouraging referrals from existing PB customers or through personalized service recovery efforts.
- Maintain good relationship with branches’ network of SME and Alliance@Work
Governance & Control
- Responsible in managing and ensure that audit findings for sales lapses / gaps are fixed with no repetitive findings.
- Ensure all sales activities are compliance with Group’s standards and regulatory requirements which includes but not limited to AMLA, KYC, Credit Risk Management, and Financial Act.
- Identify areas of improvement, sales process gaps and provide recommendation / solution for improvement to Regional Head / Cluster Sales Head.
Skills
- Strong leadership skills
- Excellent interpersonal skill with both internal and external customers
- Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking
- Ability to work with different levels across banks
Knowledge
- Strong knowledge of the banking and financial services industry.
- Strong knowledge of regulatory framework
Experience
- Degree in banking and finance, accounting or business administration
- Minimum 10 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects
- Exhibits leadership and management skills that inspires high performance from staff
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.