Head, Commercial Banking Business Centre

RHB Banking Group; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading banking organization in Malaysia is seeking a leader to manage their center sales team. The role involves driving sales, enhancing market share, and ensuring credit quality for SME and middle market loans. Responsibilities include training team members, addressing customer complaints, and ensuring compliance with banking policies. The ideal candidate should have leadership skills and a strong focus on achieving sales targets while providing excellent customer service. This position is critical for delivering the bank’s strategic objectives.

Responsibilities

• Provide leadership and management to the sales team to meet annual targets.
• Drive customer acquisition and improve satisfaction.
• Manage and grow commercial loans and credit quality.

Job description

Primary Objective

• Provide leadership and management to the centre sales team to deliver the annual sales and growth targets
• Responsible for SME/SMI and middle market commercial loans growth and credit quality
• Drive customer acquisition, satisfaction and retention
• Grow market share and share of customers’ wallet

Key Responsibilities

• Develop, implement and manage the center sales plan to achieve the CBBC’s target
• Build up market share of commercial loans in respective regions
• Responsible for deposits growth
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
• Develop and maintain a network of business contacts
• Cross sell other Bank’s products
• Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
• Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
• Ensure that there are no adverse reports from the audit findings of the centre.
• Ensure compliance to the policies and procedures set by the Bank.
• Ensure timely review of credits with view to continue / increase exposure