ADMINISTRATIVE OFFICER (A.0)

Daihatsu; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company seeks an Admin Officer (Sales) in Kuala Lumpur to provide administrative support to the sales department. Your role involves managing sales document processes, coordinating registrations, and ensuring customer satisfaction. With strong attention to detail and communication skills, you'll help maintain smooth operations between sales consultants and customers. This is an essential role for maintaining sales flow and documentation accuracy.

Qualifications

• Strong administrative skills with attention to detail.
• Ability to coordinate between multiple departments.
• Good communication skills for customer interaction.

Responsibilities

• Provide administrative support to the sales department.
• Prepare and process sales documents accurately.
• Liaise with sales consultants and finance partners.

Skills

Administrative support

Customer support

Sales documentation

Job description

Overview

The Admin Officer (Sales) provides administrative and operational support to the sales department, ensuring accurate documentation, timely sales paperwork, and smooth coordination between sales consultants, customers, and internal departments.

Administration Function

Perform administrative duties to achieve branch goals for vehicle sales order, unit system, Insurance, Registration (JPJ, MySikap system), and Perodua system (PSOS). Handle accounting functions for official receipts, DBDL, customer refunds, overpayment refunds, daily customer payment clearance, final payment before new car registration, and follow‑up for new car loan disbursement.

Sales Document Processing

• Prepare and process sales documents such as booking forms, invoices, registration documents, and delivery orders.
• Ensure completeness and accuracy of customer documentation for vehicle purchases and financing.
• Update and maintain sales records, customer databases, and vehicle allocation details.
• Track sales performance reports, targets, and daily/monthly sales summaries.

Documentation and Reports Function

Ensure documentation and reporting for Vehicle Sales Order, Direct Bank Deposit Listing (DBDL), and Staff submission Leave (HRIS system) for smooth branch operations.

Coordination & Support

• Liaise with sales consultants, finance partners, insurance companies, and registration agents.
• Coordinate vehicle registration, insurance, and delivery schedules.
• Follow up on pending documents, approvals, and payments to ensure timely delivery.

Customer Support

• Assist customers with documentation inquiries and basic sales‑related information.
• Handle customer correspondence professionally via phone, email, or in person.
• Support customer satisfaction by ensuring smooth administrative processes.

Office & Compliance Duties

• Maintain proper filing (physical and digital) in compliance with company policies and audit requirements.
• Monitor stock movement records related to sold vehicles.
• Assist in preparing reports for management and HQ when required.
• Perform other administrative tasks assigned by the Branch Manager.

Perform any other related duties as and when required.