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4,955

Assistant Manager jobs in Malaysia

Customer Service Team Lead - Malay

Teleperformance

West Coast Division
On-site
MYR 60,000 - 80,000
30+ days ago
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Customer Service Team Lead - Cantonese

Teleperformance

West Coast Division
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Team Lead - Cantonese

Teleperformance

George Town
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Team Lead - Malay

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago

KL-Based Accounting Team Lead – International Clients

Forvis Mazars Asia

Malaysia
On-site
MYR 60,000 - 90,000
30+ days ago
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DC Supervisor / Senior

Boston Scientific

George Town
On-site
MYR 40,000 - 60,000
30+ days ago

Sports Department Manager (Decathlon Melaka Sentral)

Decathlon Malaysia

Hang Tuah Jaya Municipal Council
On-site
MYR 200,000 - 250,000
30+ days ago

Southern Indiana General Manager

Chicken Ayres, LLC dba Zaxbys

Kuala Lumpur
On-site
MYR 329,000 - 359,000
30+ days ago
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Fast Casual General Manager

Chicken Ayres, LLC dba Zaxbys

Kuala Lumpur
On-site
MYR 60,000 - 80,000
30+ days ago

HSE Safety Supervisor - Oil and Gas (Onshore Labuan)

EP Group of Companies

Victoria
On-site
MYR 60,000 - 80,000
30+ days ago

Team Lead - Korean and Mandarin - Penang (Online Payment System)

Teleperformance USA

Penang
On-site
MYR 100,000 - 150,000
30+ days ago

Team Lead - Korean & Mandarin, Global Strategy

Teleperformance USA

Penang
On-site
MYR 100,000 - 150,000
30+ days ago

General Manager | Senai

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 300,000 - 400,000
30+ days ago

Civil Engineer & Site Supervisor- Freshers welcome

Two95 International Inc.

Klang City
On-site
MYR 150,000 - 200,000
30+ days ago

general manager operations

Two95 International Inc.

Batu Caves
On-site
MYR 150,000 - 200,000
30+ days ago

Onsite Lean Production Supervisor

Coherent Corp.

Ipoh
On-site
MYR 60,000 - 85,000
30+ days ago

Technology Consulting - Cyber Security (Senior Associate/ Manager) - Based in Penang

Ernst & Young Advisory Services Sdn Bhd

George Town
On-site
MYR 80,000 - 120,000
30+ days ago

General Manager – Nature & Biodiversity

Ably Resources

Kuala Lumpur
On-site
MYR 336,000 - 505,000
30+ days ago

Job Opportunity – Senior Completion Specialist / Completion Specialist / Completion Supervisor

EP Group of Companies

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Plant Supervisor (CMS Concrete Products Sdn Bhd – Tanjung Bako & Sejingkat Plant, Kuching)

Cahya Mata Sarawak Berhad

Malaysia
On-site
MYR 30,000 - 50,000
30+ days ago

Senior Associate/Manager, Deals Advisory

PwC Malaysia

Malaysia
On-site
MYR 80,000 - 120,000
30+ days ago

A&A - MY - Audit & Assurance - Senior Manager (Johor Bahru)

Deloitte Malaysia

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Personal Assistant to GM

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 20,000 - 100,000
30+ days ago

Data Center Supervisor

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
30+ days ago

Head of Security Governance and Data Protection

Krisvconsulting Services Pte Ltd

Kuala Lumpur
On-site
MYR 180,000 - 240,000
30+ days ago

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Customer Service Team Lead
Teleperformance
West Coast Division
On-site
MYR 60,000 - 80,000
Full time
30+ days ago

Job summary

A leading customer service provider in Malaysia is seeking a Customer Service Team Lead to enhance team performance and user experience. The ideal candidate will have a Bachelor’s degree and significant experience in people management, alongside proficiency in Malay and English. Responsibilities include providing mentorship, leading a high-performing team, and collaborating with cross-functional teams to develop global solutions. Join us in elevating user experience!

Qualifications

  • Minimum 2 years of prior relevant people management experience.
  • Significant experience in a complex fast-paced environment.

Responsibilities

  • Provide mentorship, guidance and career development to team members.
  • Lead a high-performing team through transitions.
  • Establish team goals and work on strategies.
  • Deliver projects involving quantitative analysis.
  • Identify actionable insights and influence strategy.

Skills

Proficiency in Malay
Proficiency in English
Analytical skills
Creative problem-solving
Strong communication skills

Education

Bachelor Degree preferred
Job description
Overview

We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications
  • Bachelor Degree preferred.
  • Proficiency in Malay and English (spoken and written).
  • Significant experience in a complex fast paced environment.
  • Minimum 2 years of prior relevant people management experience.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Excellent written and verbal communication skills.
  • Passion for ensuring an excellent user experience.
Responsibilities
  • Provide mentorship, guidance and career development to members of your team.
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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