Team Lead - Korean and Mandarin - Penang (Online Payment System)

Teleperformance USA; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global outsourcing company based in Penang, Malaysia, seeks a Team Leader to mentor and guide a high-performing team. The ideal candidate will have a background in people management with strong analytical and strategic thinking skills. Proficiency in English and additional languages like Korean or Mandarin is essential. This role also involves project delivery and collaboration with cross-functional teams, aiming to enhance user experience.

Qualifications

• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Passion for ensuring an excellent user experience.

Responsibilities

• Provide mentorship and guidance to team members.
• Lead a high-performing team through transitions.
• Establish team goals and work on strategies for execution.
• Deliver projects involving quantitative analysis.
• Identify actionable insights and influence team strategy.

Skills

Mentorship

Analytical skills

People management

Communication skills

Strategic thinking

Education

Bachelor Degree preferred

Job description

Responsibilities

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills in English, Korean, Mandarin (Primary)
• Passion for ensuring an excellent user experience
• Banking background is a plus point!