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2,920

Analyst jobs in Malaysia

Chargeback Ops Analyst

MyValiant

Kuala Selangor
On-site
MYR 150,000 - 200,000
21 days ago
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Accounts Payable Analyst

Michael Page

Selangor
Hybrid
MYR 100,000 - 150,000
21 days ago

Pharma QC Analyst: HPLC, Stability Testing & GLP

Sunward Pharmaceutical

Johor Bahru
On-site
MYR 150,000 - 200,000
21 days ago

Quality Analyst (Greek) – Hybrid, Growth & Training

Teleperformance

Kuala Lumpur
Hybrid
MYR 100,000 - 150,000
21 days ago

Claims Analyst, Marine, Asia

QBE Insurance

Selangor
Hybrid
MYR 60,000 - 80,000
21 days ago
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Client Services Analyst (Based in Kuala Lumpur or Labuan)

ITA Asia Limited

Kuala Lumpur
On-site
MYR 100,000 - 150,000
21 days ago

LOGISTICS ANALYST II

TE Connectivity

Seberang Perai
On-site
MYR 100,000 - 150,000
21 days ago

Hybrid Finance & Operations Analyst — Talent Solutions

Aon Corporation

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
21 days ago
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Entry-Level IT Security Analyst, GSOC (24/7)

Prudential Group

Kuala Lumpur
On-site
MYR 100,000 - 150,000
21 days ago

QC Analyst

Sunward Pharmaceutical

Johor Bahru
On-site
MYR 150,000 - 200,000
21 days ago

Tech & Telecoms Business Analyst — Growth & Insights (Kowloon)

Michael Page

Kuala Lumpur
On-site
MYR 100,000 - 150,000
21 days ago

IT Security Analyst - ISMS, Threat Hunting & Incidents

Petron Corporation

Petaling Jaya
On-site
MYR 70,000 - 90,000
21 days ago

Senior Systems & Business Analyst: Drive Change

Blue Ocean Data Solutions

Johor Bahru
On-site
MYR 80,000 - 100,000
21 days ago

Compliance Research Analyst (Full-Time, Remote)

MOXE CONSULTATION SDN. BHD.

Penang
Remote
MYR 100,000 - 150,000
21 days ago

Junior Customer Service & Risk Analyst

Citigroup

Pahang
On-site
MYR 100,000 - 150,000
21 days ago

Fraud Ops Analyst

MyValiant

Kuala Selangor
On-site
MYR 100,000 - 150,000
21 days ago

IT Security Analyst

Petron Corporation

Petaling Jaya
On-site
MYR 70,000 - 90,000
21 days ago

Bilingual IT Service Desk Analyst — Night Shift

GP Outsourcing Asia Sdn Bhd.

Shah Alam
On-site
MYR 100,000 - 150,000
21 days ago

Data Insights Lead — Drive Growth with Analytics

MR D-I-Y Malaysia

Seri Kembangan
On-site
MYR 100,000 - 150,000
21 days ago

Junior Property Valuation Analyst — Inspect & Report

LANDSERVE (JOHOR) SDN BHD

Johor Bahru
On-site
MYR 100,000 - 150,000
21 days ago

APAC Regional Total Rewards Senior Analyst

Watlow

Kedah
On-site
MYR 347,000 - 450,000
21 days ago

Billing Analyst: Fast-Track FinOps in Tech Startups

Monks

Kuala Lumpur
On-site
MYR 60,000 - 80,000
21 days ago

FMCG Sales Analytics Specialist

Bright Prospect

Kuala Lumpur
On-site
MYR 40,000 - 60,000
21 days ago

Specialist - Data Analyst

Scicom (MSC) Berhad

Petaling Jaya
On-site
MYR 150,000 - 200,000
21 days ago

Bilingual Compliance Research Analyst - Remote

MOXE CONSULTATION SDN. BHD.

Penang
Remote
MYR 100,000 - 150,000
21 days ago

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Chargeback Ops Analyst
MyValiant
Kuala Selangor
On-site
MYR 150,000 - 200,000
Full time
22 days ago

Job summary

A financial services company in Kuala Selangor is seeking a Card Operations Expert to ensure compliance with internal regulations and enhance customer experiences. The role involves monitoring daily settlements, managing disputes, and leading UAT. Candidates should have at least 2 years of relevant experience, problem-solving skills, and a strong foundation in design thinking. Excellent communication and organizational skills are essential. This position offers a dynamic work environment that encourages innovation and strategic thinking.

Qualifications

  • At least 2 years of experience in Card operations, journey mapping and process optimization.
  • Strong foundation in design thinking and human-centric methodologies.
  • Thorough understanding of the latest process enhancement strategies.

Responsibilities

  • Ensure day-to-day operations comply with regulatory and internal requirements.
  • Collaborate to create robust operation processes.
  • Monitor daily MasterCard & Paynet settlement.

Skills

Problem-solving skills
Data exploration
Design thinking
Communication skills
Organizational skills
Analytical mindset
Job description
Responsibilities
  • Be our subject expert in our Card Operations.
  • Ensure day-to-day operations comply with the regulatory and internal requirements.
  • Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
  • Leverage technology to drive a high degree of digitalisation and scalability.
Card Management
  • Monitor blank card & stationery inventory balance/maintenance in the systems. To add escalation to the teamlead for threshold limit reach.
  • Attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.
Card Settlement
  • Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.
  • Monitor & ensure settlement was auto‑created in the system as per scheduled and attended by the Payment Operations.
  • Escalate any delay in processing to the team lead and ensure action taken to resolve the issue.
Card Transaction Reconciliation
  • Monitor daily card reconciliation case auto‑created in the system as per scheduled.
  • Check & confirm parent case created with sufficient files ingested & child case match the unrecon item (if any).
  • Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.
  • Escalate/liaise with service provider for clarification/confirmation required on the reconciliation item.
Card Dispute /Chargeback
  • Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.
  • Ensure incoming dispute raised by the card scheme is attended and responded within the SLA.
  • Review and analyse dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback).
  • Monitor chargeback status from time‑to‑time and update Customer Experience.
Card General Enquiry
  • Attend to the General Enquiry case raised by Customer Experience. Analyse and respond within the SLA.
  • Ensure case analysis thoroughly and respond to Customer Experience within the SLA.
User Acceptance Test (UAT)
  • Attend to Cards related UAT as per timeline set.
  • Ensure UAT Test Script is updated correctly and review with the team lead.
Requirements
  • Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem‑solving skills to foresee obstacles and propose changes to the operation process.
  • At least 2 years of experience in Card operations, journey mapping and process optimization.
  • Strong foundation in design thinking and human‑centric methodologies.
  • A thorough understanding of the latest process enhancement strategies and experience applying related to the Cards industry.
  • A sharp eye for identifying weak points in processes and workflow structures.
  • A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights.
  • An excellent communicator with top‑notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports.
  • Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation.
  • Comfort in dealing with ambiguity and operating in a fast‑changing, unstructured environment.
  • Confidence in your abilities to lead organizational change.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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