Client Services Analyst (Based in Kuala Lumpur or Labuan)

ITA Asia Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services firm based in Kuala Lumpur or Labuan is seeking a Client Services Analyst to process applications and conduct client evaluations in compliance with regulations. Candidates should hold a degree in a relevant field and possess 2-3 years of experience in client services, preferably in the financial sector. Strong communication skills in English and Mandarin are required, with additional languages like Japanese being an advantage. Attractive benefits are offered, including free meals during operations from Monday to Friday.

Benefits

Free daily breakfast

Attractive benefits and perks

Qualifications

• Minimum 2-3 years of client services experience in insurance, banking, or financial institutions.
• Experience in AML/CDD/KYC is an advantage.
• Excellent command of written and spoken English and Mandarin.

Responsibilities

• Process new business/plan applications accurately.
• Conduct KYC and CDD assessments.
• Liaise with compliance officers and advise clients.

Skills

Client services experience

Analytical skills

Attention to detail

Communication in Mandarin

Proficiency in MS Office

Education

Degree/Diploma in Accounting, Finance, Business Admin or a related field

Job description

Client Services Analyst (Based in Kuala Lumpur or Labuan)

Follow procedures to process new business/plan application, enter detailed and accurate information, and create account accordingly in the company's Software Tools

To perform and ensure the risks are assessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application

Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)

Evaluate all products by assessing the risks according to company guidelines and regulations

To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review

Liaise with the Regulatory Compliance Officer for advice and other business units for information where required

Advise clients on the progress of their applications/requests

Follow up on the request for rider added from existing clients

To perform any incoming changes request

Apply or adapt knowledge (obtained from training) to the task at hand

Assist general inquiries from clients or brokers via phone or in writing in a professional and courteous manner

Perform other responsibilities and duties periodically assigned by supervisor/manager

Job Requirements:

Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field.

Candidate must have at least 2-3 years of relevant hands-on experience in client services, the insurance industry, banking, and financial institutions.

With experience specializing in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be an added advantage.

Proficiency in MS Office - Word, Excel, and Outlook.

Excellent command of written and spoken English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Additional specialized language such as Japanese will be an added advantage. Fully fluent Japanese speakers are encouraged to apply. (Candidates have full working rights for Malaysia)

Sense of responsibility and patience.

Demonstrate strong analytical skills, data literacy, and attention to detail.

Fresh graduates are encouraged to apply as training will be provided.

Job Info:

Positions are available at the Federal Territory of Kuala Lumpur and/or the Federal Territory of Labuan.

Operation hours from Monday to Friday, 8 am to 5 pm.

Free daily breakfast and luncheon.

We offer attractive benefits and perks to the successful candidates.

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