Fraud Ops Analyst

MyValiant; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Selangor seeks a Fraud Risk Manager responsible for overseeing daily operations related to fraud detection and controls. The ideal candidate will ensure the integrity of transactions and optimize fraud risk management processes. A Bachelor's degree and at least 2 years of relevant experience are required, alongside excellent analytical and communication skills. Fresh graduates are welcome, particularly those proficient in Mandarin. The role emphasizes teamwork and adaptability in a fast-paced environment.

Qualifications

• 2 years’ experience in Fraud Risk Management and Controls for financial institutions.
• Proficiency in using Microsoft products.
• Good knowledge of overall Fraud Risk processes and policies.

Responsibilities

• Review activity to detect and prevent fraudulent actions.
• Monitor real-time queues to identify high-risk transactions.
• Resolve queued transactions within service level agreements.

Skills

Analytical mindset

Excellent communication skills

Attention to detail

Team player

Education

Bachelor’s degree in a related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Google Suite

Job description

Reporting to the Fraud Risk & Controls Lead, the role is responsible on day-to-day operations case review and controls for managing a team of Fraud Risk and Controls analysts, as well as assisting in developing procedures for the operation team.

• Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management T ools and escalations.
• To monitor real time queues and identify high risk transactions within the customers portfolio.
• Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
• To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
• To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
• Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
• Involve in any ad-hoc project to improve the work process and fraud detection.
• Work across with other departments to resolve any issues involving fraud risk.

The must haves:

• Bachelor’s degree in a related field, at least 2 years’ experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
• Strong analytical mindset and able to adapt within a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Attention to details and high degree of accuracy.
• Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
• Ability to work in a high-volume and in a fast-paced environment is required.
• Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
• Excellent team player.

Open for Fresh Graduate and Mandarin Speaker

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