Quality Analyst (Greek) – Hybrid, Growth & Training

Teleperformance; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is seeking a Junior Quality Analyst fluent in Greek and English. In this hybrid role, you will manage quality performance, provide feedback to agents, and conduct analyses to maintain high standards. The ideal candidate has excellent communication and analytical skills, attention to detail, and can work collaboratively in a fast-paced environment. This position offers a comprehensive contract and access to various benefits.

Benefits

Employment contract

Hybrid work type

Onboarding and training

Access to MyBenefit platform

Qualifications

• Fluency in Greek and English is essential for this role.
• Strong attention to detail to ensure information is complete and accurate.
• Excellent analytical skills with the ability to identify risks and provide solutions.

Responsibilities

• Daily completion of quality reviews and feedback to agents.
• Conduct root cause analysis of quality errors.
• Identify quality trends and develop corrective solutions.

Skills

Fluency in Greek

Fluency in English

Experience with Google Ads

Analytical skills

Communication skills

Job description

A global customer service provider is seeking a Junior Quality Analyst fluent in Greek and English. In this hybrid role, you will manage quality performance, provide feedback to agents, and conduct analyses to maintain high standards. The ideal candidate has excellent communication and analytical skills, attention to detail, and can work collaboratively in a fast-paced environment. This position offers a comprehensive contract and access to various benefits.