Junior Customer Service & Risk Analyst

Citigroup; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider is seeking a Customer Service Analyst 1 in Malaysia, Pahang. This entry-level role involves assisting in customer-related activities, providing resolutions, and ensuring high-quality service. The ideal candidate has up to two years of customer service experience, a Bachelor's degree, and excellent analytical and communication skills. This position emphasizes building strong client relationships while adhering to compliance standards.

Qualifications

• 0-2 years of experience in customer service.
• Demonstrated ability to present concepts and influence change.
• Proven investigative and risk-management skills.

Responsibilities

• Serve as single point of contact for clients and partners.
• Ensure timely responses to customer inquiries.
• Conduct necessary analyses to address client needs.
• Communicate resolutions effectively to clients.

Skills

Customer service experience

Analytical skills

Written communication

Verbal communication

Education

Bachelor’s degree or equivalent experience

Job description

A global financial services provider is seeking a Customer Service Analyst 1 in Malaysia, Pahang. This entry-level role involves assisting in customer-related activities, providing resolutions, and ensuring high-quality service. The ideal candidate has up to two years of customer service experience, a Bachelor's degree, and excellent analytical and communication skills. This position emphasizes building strong client relationships while adhering to compliance standards.