Bilingual IT Service Desk Analyst — Night Shift

GP Outsourcing Asia Sdn Bhd.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing service provider in Shah Alam, Selangor, is seeking a Service Desk Analyst. This role requires proficiency in Mandarin and Cantonese, along with good English communication skills. Fresh graduates are encouraged to apply. Responsibilities include handling customer inquiries via phone and email, contributing to team targets, and working night shifts. Candidates should possess strong interpersonal abilities and be ready for flexible hours, with growth opportunities available within the company. Send your résumé to apply.

Qualifications

• No previous experience needed; fresh graduates encouraged to apply.
• Able to work night shifts.
• Interpersonal skills crucial for customer service roles.

Responsibilities

• Handle customer interactions via phone, email, or chatbot.
• Work collaboratively within a team to meet targets.
• Flexibility in covering shifts is expected.

Skills

Proficiency in Mandarin

Proficiency in Cantonese

Good command of English

Customer orientation

Teamwork

Excellent communication skills

Tools

Windows environment

MS Office 365

Job description

A leading outsourcing service provider in Shah Alam, Selangor, is seeking a Service Desk Analyst. This role requires proficiency in Mandarin and Cantonese, along with good English communication skills. Fresh graduates are encouraged to apply. Responsibilities include handling customer inquiries via phone and email, contributing to team targets, and working night shifts. Candidates should possess strong interpersonal abilities and be ready for flexible hours, with growth opportunities available within the company. Send your résumé to apply.