380
Customer Service jobs in Indonesia
Quality & Performance Management Lead (Customer Service) - SPX Express
SPX Express
Daerah Istimewa Yogyakarta
On-site
IDR 200,000,000 - 300,000,000
29 days ago
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Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)
SPX Express
Daerah Istimewa Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
29 days ago
Customer Service Representative - Jakarta, Indonesia
Binance
Daerah Khusus Ibukota Jakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Senior Associate Business Operation Manager - Quality Assurance
PT Trinusa Travelindo
Daerah Khusus Ibukota Jakarta
On-site
USD 30,000 - 50,000
30+ days ago
Data Analyst (Fraud)
Kredivo Group
Daerah Khusus Ibukota Jakarta
On-site
IDR 200,000,000 - 300,000,000
30+ days ago
Key Account Junior Associate (QRIS Project)
Cermati.com
Daerah Khusus Ibukota Jakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
MSME Business Operation Lead
Amar Bank
Daerah Khusus Ibukota Jakarta
On-site
USD 30,000 - 60,000
30+ days ago
Insurance Advisor - HSBC (Jkt 3)
AXA
Daerah Khusus Ibukota Jakarta
On-site
IDR 30,000 - 60,000
30+ days ago
Connect with headhunters to apply for similar jobsCustomer Service
PT. KOSMETIKA CANTIK INDONESIA
Kota Malang ꦠꦸꦛꦩꦭꦁ
On-site
IDR 100,000,000 - 200,000,000
30 days ago
Customer Service (Solo,Malang)
PT Asuransi Raksa Pratikara
Kota Malang ꦠꦸꦛꦩꦭꦁ
On-site
IDR 100,000,000 - 200,000,000
30 days ago
English Customer Service (Fresh Graduate) - Surakarta
TP
Surakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Night Shift Customer Service (Live Chat - Yogyakarta)
TP
Daerah Istimewa Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service (English - Night Shift)
PT Concentrix Services Indonesia
Surakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service, e-Commerce
LUXASIA
Daerah Khusus Ibukota Jakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
(IDN) Customer Service Social Media (Surakarta)
UNAVAILABLE
Surakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service / Order Management Executive - Steel company
Michael Page
Daerah Khusus Ibukota Jakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service - Content Creator
Flaurent Salon
Kota Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service Representative (Accepted)
Amar Bank
Daerah Khusus Ibukota Jakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service Supervisor - Operations (Solo)
Shopee
Surakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Customer Service Specialist (Automotive)
TE Connectivity Corporation
Jakarta Selatan
On-site
IDR 322,736,000 - 484,106,000
30+ days ago
English Customer Service Agent (Permanent Night Shift)
Concentrix
Daerah Istimewa Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
30+ days ago
Quality & Performance Management Lead (Customer Service) - SPX Express
SPX Express
Daerah Istimewa Yogyakarta
On-site
IDR 200.000.000 - 300.000.000
Full time
29 days ago
Job summary
A logistics and customer service company located in Yogyakarta is seeking a Quality Assurance Manager to lead the QA team. The ideal candidate will have over 5 years of experience in customer service leadership, fluency in both English and Bahasa, and strong analytical skills. Responsibilities include managing quality procedures and monitoring team performance. Willingness to travel is necessary.
Qualifications
- At least 5 years experience in Customer Service as a leader/SPV/manager.
- Preferably have experience in well-known Customer Service.
- Fluency in English and Bahasa.
- Knowledge or experience in SQL is a plus.
Responsibilities
- Managing and leading Quality Assurance and RTFM/WFM team.
- Determining and agreeing on quality procedures, standards, and specifications.
- Develop and improve the QA scorecard for monitoring.
- Investigating and setting standards for quality improvements.
- Monitoring daily, weekly, and monthly performance of the team.
Skills
Leadership
Analytical skills
Problem-solving
Interpersonal skills
Education
Bachelor’s degree
Job description
Job Description
- Managing and leading Quality Assurance and RTFM/WFM team in SPX Customer Service
- Determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications
- Develop and improve the QA scorecard for QA monitoring
- Investigating and setting standards for quality and data analytics improvements
- Develop and improve workflow for RTFM/WFM to be able to provide the best data analytics and insights regarding SPX Customer Service
- Working with operations staff and other business support staff to establish procedures, standards, systems, and procedures
- Determining training needs for the improvement of the team
- Monitoring daily, weekly, and monthly performance of the team
- Work with the Project Management Team and other related departments to find issues and areas for improvement
Requirements
- Bachelor’s degree from any major
- Tenure/working experience: at least 5 years experience in Customer Service as a leader/SPV/manager
- Preferably have experience in several well-known Customer Service
- Creative problem solver with good interpersonal skills
- Highly numerate with solid analytical skills
- Self-starter that is highly capable of working independently with a tangible track record of results-based process improvement and project management
- Fluency in English in addition to native fluency in Bahasa
- Willing to do frequent business trips to Jogjakarta or other cities as needed
- Having knowledge or experience in SQL is a plus
- Willing to be placed in Yogyakarta
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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