Night Shift Customer Service (Live Chat - Yogyakarta)

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic company in Yogyakarta is seeking customer service representatives to assist customers and handle technical issues. Ideal candidates will have strong English skills, a D3 or Bachelor's degree, and be willing to work shifts, including nights. This role offers competitive salaries above the local UMR, performance incentives, and various allowances for shifts and holidays.

Benefits

High salary above Jogja UMR

Monthly performance incentives

Shifting & overtime allowances

Holiday pay on public holidays

BPJS Kesehatan & BPJS Ketenagakerjaan

Qualifications

• Minimum D3 or Bachelor's degree in any field.
• Strong English skills (written & spoken) tested in recruitment.
• Fresh graduates are welcome to apply.
• Willing to work on a shifting schedule, including night shifts.

Responsibilities

• Chat with customers and solve their questions in marketplace.
• Handle basic technical issues.
• Escalate important matters when needed.
• Hit performance goals with support from the team.

Skills

Strong English skills

Problem-solving skills

Multitasking skills

Typing speed of 50+ words per minute

Education

D3 or Bachelor's degree in any field (GPA b 2.75)

Job description

What You’ll Do:

• Chat with customers and solve their questions in marketplace with care.
• Handle basic technical issues (we provide scripts!).
• Escalate important matters when needed.
• Hit performance goals (we’ll help you get there!)
• Be part of an International supportive and high-energy team!
• Handling Live Chat Customer Service

What We’re Looking For:

• Minimum D3 or Bachelors degree in any field (GPA b 2.75).
• Strong English skills (written & spoken) tested in recruitment.
• Fresh graduates are welcome to apply!
• Willing to work on a shifting schedule, including night shifts.
• Good problem-solving and multitasking skills.
• Able to type 50+ words per minute is a plus.
• Fast learner, independent, and ready to work.
• Available to start in September 2025.

What You’ll Get:

• High salary (above Jogja UMR).
• Monthly performance incentives & project allowance.
• Shifting & overtime allowances.
• Holiday pay if working on public holidays.
• BPJS Kesehatan & BPJS Ketenagakerjaan.
• Other benefits will be informed during the recruitment process.