(IDN) Customer Service Social Media (Surakarta)

UNAVAILABLE; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service provider in Surakarta seeks a customer-oriented service representative. Your responsibilities include managing incoming inquiries, providing accurate information, and handling complaints to ensure customer satisfaction. Ideal candidates have experience in customer support and E-Commerce, alongside strong communication skills in Bahasa Indonesia. This role welcomes fresh graduates as well.

Qualifications

• Proven customer support experience or fresh graduates welcome to apply.
• Experience in E-Commerce buyer/seller/creator services.
• Ability to adapt and respond to different types of characters.

Responsibilities

• Manage incoming customer inquiries via email and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the right methods/tools.

Skills

Customer orientation

Excellent communication skills

Ability to multi-task

Education

D3 or equivalent; college degree preferred

Tools

Microsoft Office

CRM software (e.g., Salesforce)

Job description

Overview

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Responsibilities:

• Manage incoming customer inquiries via email and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Qualifications

Requirements:

• Proven customer support experience, experience as a client service representative,or fresh graduated welcome to applied.
• Experience in E-Commerce buyer/seller/creator services
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in Bahasa Indonesia.
• Ability to multi-task, prioritize, and manage time effectively.
• D3 or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.