Customer Service (English - Night Shift)

PT Concentrix Services Indonesia; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Surakarta is seeking a talented Customer Service Representative to deliver exceptional experiences. This full-time role involves responding to customer inquiries via Live chat, providing effective resolutions, and maintaining detailed records. The ideal candidate will have a Diploma 3 or above, excellent English communication skills, and a customer-centric mindset. Opportunities for professional development and a competitive compensation package are offered.

Benefits

Competitive compensation package

Comprehensive health and wellness benefits

Opportunities for professional development

Qualifications

• Minimum education Diploma 3 or above.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving and critical thinking abilities.
• Willing to work onsite in Surakarta and night shifts.
• Can join as soon as possible.

Responsibilities

• Responding to customer inquiries and concerns via Live chat.
• Providing accurate information and resolutions to customer issues.
• Maintaining detailed records of customer interactions.

Skills

Excellent communication skills in English

Strong problem-solving abilities

Customer-centric mindset

Proficiency in using computer systems

Ability to work in a fast-paced environment

Education

Diploma 3 or above

Job description

Overview

About the role: We are seeking a talented and motivated Customer Service professional to join our team at PT Concentrix Services Indonesia in Surakarta, Central Java. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem-solving skills. This is a full-time position with two shifts schedule.

Responsibilities

• Responding to customer inquiries and concerns via Live chat in a timely and professional manner
• Providing accurate information and effective resolutions to customer issues
• Identifying opportunities to improve customer satisfaction and loyalty
• Maintaining detailed records of customer interactions and ensuring accurate documentation
• Collaborating with cross-functional teams to enhance the customer experience
• Adhering to company policies, procedures, and industry regulations

Qualifications

• Minimum education Diploma 3 or above
• Excellent communication skills in English, both written and verbal
• Strong problem-solving and critical thinking abilities
• Customer-centric mindset and a genuine passion for providing exceptional service
• Proficiency in using computer systems and software applications
• Ability to work effectively in a fast-paced, high-volume environment
• Willing to work in a night shift
• Willing to work onsite in Surakarta
• Can join as soon as possible

Benefits

At PT Concentrix Services Indonesia, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive compensation package, comprehensive health and wellness benefits, and opportunities for professional development and career advancement. Our vibrant and inclusive company culture encourages teamwork, innovation, and work-life balance.