Jobs in Palembang, Indonesia

Job summary

A financial services company in Indonesia is seeking a Credit Reporting Manager to lead credit reporting operations. This role involves managing relationships with reporting partners, performing data validations, and collaborating with internal teams to enhance reporting processes. Ideal candidates will have 3–5+ years in credit reporting or related fields and strong communication skills. Benefits include competitive compensation, flexible paid time off, and comprehensive healthcare coverage.

Benefits

Qualifications

• 3–5+ years of experience in credit reporting operations, payments, lending, or financial services.
• Strong communication and relationship management skills.
• Ability to work with data and tools (e.g., SQL) for validation and investigation.
• Collaborative mindset with a proactive approach to problem-solving.
• Familiarity with credit reporting standards (Metro 2, FCRA) and dispute processes.

Responsibilities

• Act as the primary relationship manager with third-party reporting partners.
• Communicate proactively with internal stakeholders about external reporting requirements.
• Perform data pulls and validations to support credit reporting issue resolution.
• Partner with internal teams to understand data flows and identify root causes of issues.
• Track and document issue trends to prioritize engineering and process improvements.
• Assist the credit disputes team in resolving customer disputes accurately and timely.
• Maintain knowledge of bureau reporting standards and operational dependencies.