Customer Service jobs in Indonesia
Admin/Rental Officer/Customer Service
PT. HANSA AGRO LESTARI
English Customer Service Money Transfer Jakarta
UNAVAILABLE
Admin/Rental Officer/Customer Service (Penempatan Bali)
PT. HANSA AGRO LESTARI
CUSTOMER SERVICE / SALES ADMIN
PT Nutrilab Pratama
Team Leader English Customer Service - Jakarta
UNAVAILABLE
Lowongan Kerja Supervisor Customer Service Logistik
Haswara Anjaya Akeh (BDG)
English Customer Service (Surakarta)
UNAVAILABLE
Connect with headhunters to apply for similar jobsCustomer Service Telemarketing - Surakarta
TP
English Customer Service Hospitality - Yogyakarta
TP
Senior Customer Service
PT Mats Internasional Indonesia
Staff Penjualan - Kepala Toko - Staff HRD - Customer Service - Fotografer - Satpam
PT. Dowa Hanandy Utama
lowongan kerja customer service jakarta
Mayora group
Customer Service Specialist (English - Night Shift)
Concentrix
Customer Service Staff
PT Salam Pacific Indonesia Lines
Customer Service / Front line Store Gadget
Store Gadget
English Customer Service
Job summary
A leading customer service provider in Yogyakarta is seeking a Customer Service Agent to handle inquiries and complaints across multiple channels. Candidates should have a diploma or bachelor's degree, strong English proficiency, and be willing to work in a 24/7 rotational shift. This role involves assisting customers and troubleshooting their issues to maintain high service quality.
Qualifications
- Prior work experience as a Customer Service Agent is a plus.
- Willing to work onsite in Yogyakarta.
- Immediate joiner required.
Responsibilities
- Handle customer inquiries, complaints, and requests through call, chat, or email.
- Assist customers in navigating our products or services.
- Troubleshoot and resolve customer problems.
Skills
Education
- Diploma 3/bachelor’s degree holder.
- Prior work experience as a Customer Service Agent is a plus. Fresh graduates are welcomed to apply.
- Good proficiency in English is a must, minimum B1 above.
- Awareness of current affairs and events in the respective markets/countries.
- High on teamwork, engagement, and has the analytical thinking.
- Wiling to work in a 24/7 rotational shift.
- Willing to work onsite in Yogyakarta.
- Immediate joiner.
- Handling customer inquiries, complaints, and requests through multiple channel (call, chat, or email).
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
