English Customer Service Agent (Permanent Night Shift)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Yogyakarta is seeking a talented Customer Service Representative. In this full-time role, you will respond to customer inquiries, providing accurate information and solutions to enhance customer satisfaction. Excellent English communication skills and a customer-centric mindset are essential. This position requires willingness to work permanent night shifts and to be onsite in Yogyakarta.

Qualifications

• Proficiency in using computer systems and software applications.
• Ability to work effectively in a fast-paced, high-volume environment.
• Willing to work in a permanent night shift.

Responsibilities

• Responding to customer inquiries and concerns via Live chat.
• Providing accurate information and effective resolutions to customer issues.
• Identifying opportunities to improve customer satisfaction and loyalty.

Skills

Excellent communication skills in English

Strong problem-solving abilities

Customer-centric mindset

Education

Minimum education Diploma 3 or above

Job description

We are seeking a talented and motivated Customer Service professional to join our team at PT Concentrix Services Indonesia in Yogyakarta. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem-solving skills. This is a full-time position with only two shifts schedule.

Job Descriptions:

• Responding to customer inquiries and concerns via Live chat in a timely and professional manner
• Providing accurate information and effective resolutions to customer issues
• Identifying opportunities to improve customer satisfaction and loyalty
• Maintaining detailed records of customer interactions and ensuring accurate documentation
• Collaborating with cross-functional teams to enhance the customer experience
• Adhering to company policies, procedures, and industry regulations

Requirements:

• Minimum education Diploma 3 or above;
• Excellent communication skills in English, both written and verbal;
• Strong problem-solving and critical thinking abilities;
• Customer-centric mindset and a genuine passion for providing exceptional service;
• Proficiency in using computer systems and software applications;
• Ability to work effectively in a fast-paced, high-volume environment;
• Wiling to work in a permanent night shift;
• Willing to work onsite in Yogyakarta;
• Can join as soon as possible,