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A leading automotive company in Tangerang is seeking a Customer Relation Coordinator for its Toyota outlet. This full-time role involves managing customer relationships, enhancing satisfaction, and resolving inquiries. Successful candidates should have strong communication skills and experience in customer retention strategies. Fluency in Bahasa Indonesia is essential, and proficiency in English is a plus. The ideal applicant will hold a relevant Bachelor's degree and possess strong problem-solving abilities. This is an excellent opportunity to join a committed team focused on exceptional customer service.
PT. Tunas Ridean Tbk. (Tunas Group) is a leading company specializing in the automotive industry, offering a diverse range of business units including Tunas Toyota, Tunas Daihatsu, Tunas BMW, Tunas Rental, Tunas Dwipa Matra, Tunas Isuzu, Tunas Asset Sarana, and Surya Mobil Megahtama. With a strong presence in the sector, we deliver superior customer experiences and services through our team of skilled professionals. Our commitment to excellence drives us to continually strive for innovation and customer satisfaction. Tunas Group is dedicated to being a trusted and reliable partner in the automotive field. The company fosters an environment that prioritizes growth, teamwork, and exceptional value for our customers.
This is a full-time on-site role based in Jakarta, Indonesia, for a Customer Relation Coordinator in Toyota Tangerang Outlet. Responsibilities include actively managing customer relationships, ensuring customer satisfaction, enhancing customer retention initiatives, and resolving customer inquiries or complaints in a professional manner. The role also involves collaboration with internal teams to optimize customer experience processes and provide support to achieve business goals. Effective communication and responsiveness to customer needs are essential aspects of this role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.