Customer Service, e-Commerce

LUXASIA; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading omnichannel beauty partner in Jakarta is seeking a Customer Service Representative to provide exceptional support in various channels like Tokopedia and Shopee. Strong communication skills and customer-oriented experience are essential, with knowledge in the beauty industry being a plus. The role includes working on weekends during major campaigns.

Qualifications

• Experience in customer support is required.
• Knowledge of the beauty industry is a plus.
• Experience in e-commerce is preferred.

Responsibilities

• Provide professional customer service support.
• Manage customer chats on marketplaces and website.
• Maintain a positive attitude toward customers.

Skills

Customer Service

Customer Relation

Good communication skill

Job description

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into).

Make a difference with us today!

Responsibilities

• Provide professional customer service support.
• Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada).
• Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.).
• Communicate and coordinate with the team as necessary.
• Maintain a positive and professional attitude toward customers at all times.

Requirements

• Required Skill(s): Customer Service, Customer Relation, and Good communication skill
• Has experience in working with customer support and is customer-oriented.
• Has a solid knowledge of the beauty industry is a plus
• Has experience in working in e-commerce or has a personal store in e-commerce is a plus