Customer Service / Order Management Executive - Steel company

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global recruitment firm is seeking a Sales Administration Specialist to manage sales processes and import documentation in Jakarta. The ideal candidate should have a Bachelor's degree, at least 3 years of experience in sales or logistics, and proficiency in SAP B1. Join a multinational company that offers a supportive work environment and opportunities for professional growth.

Benefits

Opportunity to work in a multinational company

Supportive work environment

Qualifications

• Minimum 3 years of experience in sales administration, import/export, or logistics coordination.
• Familiar with customs clearance procedures and import regulations.
• Ability to communicate in Bahasa Indonesia and English.

Responsibilities

• Handle end-to-end sales administration including contracts and shipping documents.
• Manage import documentation and customs clearance processes.
• Coordinate with warehouse and logistics teams for inventory and delivery.

Skills

Sales administration

Customs clearance

Communication skills

Organizational skills

Education

Bachelor's degree in Business, Supply Chain, International Trade

Tools

SAP B1

Microsoft Office

Job description

• Fast paced working environment
• Exciting job with great scope for growth

About Our Client

We are currently representing one of our client that are working in the steel business who is currently looking to expand their team

Job Description

• Handle end-to-end sales administration, including Sales Contracts, Purchase Orders, and Shipping Documents
• Manage import documentation and custom clearance processes, ensuring compliance with Indonesian regulations (including import permit for Steel)
• Coordinate with warehouse and logistics teams to monitor inventory, delivery schedules, and ensure timely order fulfillment
• Liaise with customers regarding order status, delivery arrangements, and after-sales support
• Maintain accurate records of sales transactions, shipments, and regulatory documentation
• Assist the Sales team in preparing sales reports, forecasts, and pipeline updates
• Work closely with external stakeholders (freight forwarders, customs brokers, government authorities) to ensure efficient import and delivery processes
• Support compliance with company policies, trade regulations, and industry standards

The Successful Applicant

• Bachelor's degree in Business, Supply Chain, International Trade, or related field
• Minimum 3 years of experience in sales administration, import/export, or logistics coordination (experience in steel industry is a plus)
• Familiar with customs clearance procedures and import regulations, especially SPI Besi & Baja
• Hands-on experience with SAP B1 or other ERP systems preferred
• Strong organizational skills with attention to detail and accuracy
• Good communication and coordination skills with both internal and external stakeholders
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to communicate in Bahasa Indonesia and English (spoken and written)

What's on Offer

• An opportunity to work in a multinational company
• A supportive and collaborative work environment that values professional growth