Customer Service Representative (Accepted)

Amar Bank; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital bank in Indonesia is looking for a Customer Service Associate to handle loan applications and customer service. The ideal candidate should have a Bachelor's Degree, be customer-oriented, and capable of working under pressure. This role involves verifying data, ensuring document completeness, and providing excellent service to our customers. If you thrive in a dynamic environment and have a positive attitude, we invite you to join our mission of impacting lives.

Qualifications

• Fresh graduates are welcome.
• Willing to work in shifting schedules including weekends and public holidays.
• Able to adapt in a dynamic company culture.

Responsibilities

• Verify prospective customer data related to loan applications.
• Ensure application documents meet established requirements.
• Enter loan application data into CRM system.
• Inform prospective customers about approved loans.

Skills

Good communication skills

Customer oriented

Ability to work under pressure

Fast learner

Positive attitude

Education

Bachelor's Degree in any major

Job description

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

Responsibilities:

• Verify prospective customer data related to the KTA loan application.
• Check the Completeness of application documents according to the established requirements
• Entering loan application data into the Customer Relationship Management (CRM) system
• Informing prospective customers about approved loans and confirming whether they still wish to proceed with the loan
• Ensuring that customers receive good service from the Bank
  
  
  

Requirements:

• Candidates must possess at least Bachelor's Degree in any major (Fresh graduate are welcome)
• Willing to work in shifting schedule including weekends and public holidays
• Have good communication skills
• Fast learner and able to work under pressure
• Customer and Service oriented
• Able to adapt in dynamic company culture and fast-paced environment
• Able to bring a positive attitude within colleagues and towards customers