Key Account Junior Associate (QRIS Project)

Cermati.com; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Cermati.com is seeking a skilled Account Manager to establish and maintain strong relationships with partners in the Banking/Payment industry. The role focuses on achieving sales targets, strategic account planning, and delivering exceptional customer service. Ideal candidates will have strong communication skills, sales expertise, and a proactive attitude towards client engagement.

Qualifications

• Strong sales and account management skills with proven track record.
• Excellent communication and interpersonal skills.
• Proficiency in data interpretation and making data-driven decisions.

Responsibilities

• Build and maintain strong relationships with partners.
• Develop and implement strategic account plans.
• Prepare and present reports on performance to stakeholders.

Skills

Sales skills

Account management

Negotiation

Analytical thinking

Customer service

Tools

CRM software

Microsoft Office Suite

Job description

Job Description

• Build and maintain strong relationships with partner, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with partner to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as operation, CS and partner to monitor QRIS settlement reporting and reconciliation process in daily basis
• Identify cross-selling opportunities within existing merchants to maximize revenue generation by optimizing QRIS campaign
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Prepare and present reports on QRIS performance to internal stakeholders.
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the partner
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborate with product development teams to provide feedback and insights from both clients and internal team

Qualifications

• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets.
• Excellent communication and interpersonal skills to effectively engage with partner, understand their needs, and build long-term relationships.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports.
• Proactive and self-motivated with a passion for delivering exceptional customer service.
• Ability to work independently, as well as collaboratively in a team environment.
• Strong industry knowledge and understanding of market dynamics especially in Banking/Payment Industry
• Open to a 6-month contract (project-based).