Customer Service Representative - Jakarta, Indonesia

Binance; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Binance as a Customer Service Representative, where you'll provide critical support to customers in a fast-paced environment. You will manage inquiries through various channels, ensuring a high standard of service. This role requires strong communication skills and a proactive approach, with opportunities for growth in the evolving crypto industry.

Benefits

Flexible remote work depending on the business function

Competitive salary & benefits

Career growth and continuous learning encouraged

Qualifications

• Bilingual proficiency in English and Mandarin is mandatory.
• At least 1 year of customer service experience, preferably in finance or e-commerce.
• Comfortable working under pressure and rotating shifts, including nights.

Responsibilities

• Manage and respond to customer inquiries via email, chat, and ticketing systems.
• Address customer complaints and identification (KYC) processes.
• Provide accurate, timely, and clear responses in accordance with internal SLAs.

Skills

Problem Solving

Communication

Proactivity

Attention to Detail

Education

College degree or above

Job description

Crypto Jobs

Job Description

Job Description

Job Title:Customer Service Representative

Company Overview

Binanceis the global leader in blockchain and cryptocurrency infrastructure, providing a suite of services including the world's largest crypto exchange by trading volume. Serving250M+ users in 100+ countries, Binance offers products acrosstrading, finance, education, research, Web3, and payments, empowering financial freedom and inclusion worldwide.

Role Overview

TheCustomer Service Representativerole is central to Binance’s user support system. You’ll be part of a 24/7 global team managing customer interactions via ticketing and live chat, helping resolve issues related to account access, verification, and platform usage in bothEnglish and Mandarin.

Key Responsibilities

• Manage and respond to customer inquiries viaemail,chat, and ticketing systems.
• Address customer complaints, feedback, andidentification (KYC) processes.
• Liaise with internal business units to document and escalate user issues.
• Provide accurate, timely, and clear responses in accordance with internal SLAs.
• Handlespecial or ad-hoc tasksand continuously improve user support quality.

Requirements

• College degree or above.
• Bilingual proficiencyinEnglish and Mandarinis mandatory.
• At least1 year of customer service experience—preferably infinanceore-commerce.
• High level ofintegrity,proactivity, andattention to detail.
• Team-oriented with strongproblem-solvingandcommunication skills.
• Comfortable working under pressure androtating shifts(including nights).
• Interest in or openness to learning about thecrypto industry.

Why Work at Binance?

Shape the future with the world’s leading blockchain ecosystem

Work with auser-centric, globally distributedteam

Participate infast-moving, high-impactprojects

Career growth and continuous learning encouraged

Competitive salary & benefits

Flexible remote work, depending on the business function

Equal Opportunity Commitment

Binance is anequal opportunity employerand values diversity. All applicants are considered without regard to race, gender, age, disability, or background.

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