Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

SPX Express; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Indonesia is seeking a professional to improve customer service by managing project-based tasks. You will analyze data, present insights, and ensure effective implementation of initiatives while coordinating with various departments. Strong skills in data analysis, MS Excel, and collaboration are essential. Proficiency in Bahasa is required, with English as a plus. This role offers a dynamic work environment focused on process optimization.

Qualifications

• Ability to analyze data and translate insights into recommendations.
• Strong storytelling and visualization skills.
• Creative thinker with collaboration and relationship management abilities.

Responsibilities

• Plan and execute project-based tasks for customer service.
• Drive projects to achieve customer service objectives.
• Coordinate with other departments for timely implementation.
• Track operational metrics and provide updates.

Skills

Data analysis

Storytelling for presentations

Collaboration

MS Excel

Google Sheets

Project management

Multitasking

Stakeholder management

Process optimization

Bahasa fluency

Job description

Overview

Plan and execute project-based tasks focused on improving customer service processes and performance. Drive critical projects in a fast-paced environment to achieve key customer service objectives. Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments. Track key operational metrics and provide regular updates on business performance and project implementation.

Responsibilities

• Plan and execute project-based tasks focused on improving customer service processes and performance.
• Drive critical projects in a fast-paced environment to achieve key customer service objectives.
• Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.
• Track key operational metrics and provide regular updates on business performance and project implementation.

Qualifications

• Ability to analyze data, interpret insights, and translate them into actionable recommendations.
• Strong storytelling and visualization skills for PowerPoint presentations.
• Creative thinker with excellent collaboration and relationship management abilities.
• Strong skills in MS Excel and Google Sheets.
• Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
• Native fluency in Bahasa; English proficiency is a plus.
• Eager to learn about and implement process optimization strategies.
• Ability to manage multiple projects and engage with various stakeholders simultaneously.