Customer Service-Jobs in United States

Group X is a fast-growing Chinese technology start-up based in BSD, Tangerang Selatan, specializing in cutting-edge AI implementation in livestreaming. We work at the intersection of entertainment, e-commerce, and artificial intelligence — helping content creators and brands connect with audiences in smarter, more engaging ways. As the sister company of Tulandut Indonesia, we combine the agility of a start-up with strong corporate backing.

We are looking for a Customer Service Representative (Mandarin Speaker) to join our growing team. This role is ideal for fresh graduates who are eager to start their career in a dynamic and innovative technology company.

You will be the first point of contact for our Mandarin-speaking clients and partners, ensuring they receive excellent support and smooth communication. You will also work closely with our operations, tech, and content teams to resolve issues, answer inquiries, and help clients maximize their use of our livestreaming solutions.

Handle customer inquiries via chat, email, and phone in Mandarin and Bahasa Indonesia (and English where needed)

Provide clear, friendly, and professional communication to clients and partners

Assist in onboarding new users and explaining product features

Collaborate with internal teams to troubleshoot and resolve issues

Maintain accurate records of customer interactions in the CRM system

Provide feedback to improve customer experience and product usability

Support occasional translation tasks for internal documents and product materials

Requirements:

Fresh graduate or final-year student (any major) — prior experience is a plus but not required

Proficient in Mandarin (spoken & written) and Bahasa Indonesia; basic English preferred

Good communication skills and a customer-first attitude

Tech-savvy and comfortable learning new software/platforms

Ability to work in a fast-paced start-up environment

Based in or willing to relocate to BSD, Tangerang Selatan

Nice to Have:

Interest in livestreaming, social media, or AI technology

Experience in customer service, sales support, or e-commerce platforms

Training and mentorship from industry professionals

Opportunity to grow with a fast-scaling tech start-up

Modern and collaborative workspace in BSD City

Exposure to the latest AI applications in the livestreaming industry

If you are a Mandarin speaker looking to kickstart your career in a vibrant tech environment, we’d love to meet you!

Apply now via JobStreet and join us in shaping the future of AI-powered livestreaming.

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