English Customer Service (Fresh Graduate) - Surakarta

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer support company in Surakarta is looking for candidates to provide timely assistance to customers via email and live chat. Candidates should have at least a D3 or bachelor's degree, strong communication skills in English, and problem-solving abilities. Fresh graduates are encouraged to apply. This role demands flexibility for shift scheduling and can be a great starting point for your career.

Qualifications

• Good written and verbal communication skills in English (will be tested).
• Fresh graduates are welcome to apply.
• Flexible for shifting schedule.

Responsibilities

• Provide timely support to customers through email and chat.
• Identify and escalate priority issues.
• Assist customers with basic technical issues.

Skills

Communication skills in English

Problem-solving skills

Typing speed of at least 50 words per minute

Multi-task capabilities

Education

Minimum D3 or bachelor's degree

Job description

Responsibilities

• Provide timely support to customers through available communication channels (email and chat)
• Identify and escalate priority issues through proper channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Qualifications

• Minimum D3 or bachelor's degree from all majors.
• Good written and verbal communication skills in English (Will be tested during the recruitment process)
• Fresh graduates are welcome to apply
• Flexible for SHIFTING schedule and changes along with in
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes
• Fast learner and independent to work in the multi-LOB (email and live chat)