Customer Service Specialist (Automotive)

TE Connectivity Corporation; Jakarta Selatan; On-site; IDR 322.736.000 - 484.106.000; Full time

Job summary

A global technology leader is seeking a Customer Service Specialist to enhance customer satisfaction through effective order and inventory management. The ideal candidate will have at least 5-10 years of experience in customer service, excellent analytical and communication skills, and a proactive approach. This role is based in Jakarta Selatan and offers opportunities to engage with diverse customers while working in a dynamic environment.

Qualifications

• 5-10 years minimum experience in customer service, procurement, or production planning.
• Proficient in both written and spoken English.
• Self-initiative, perseverance, and people-oriented.

Responsibilities

• Handle incoming calls and emails from assigned accounts.
• Analyze demand forecasts and control inventory.
• Prepare and process shipments according to customer requests.

Skills

Communication

Analytical skills

Problem-solving

Education

Bachelor degree

Tools

Microsoft Windows

Job description

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Customer Service Specialist (Automotive)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN, with revenue of approximately $180 million per year.

Job Responsibilities

Customers Management

• Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
• Proactively communicate with customers to ensure understanding and resolution of all order-related issues.

Analyze Demand Forecast/ Revenue & Inventory Control

• Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.
  Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
• Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
• Review customers' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock.

Customer Documentation & File Management

• File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.

Shipment Management

• Prepare and process shipments according to customer requests.
• Collaborate with Planning/Logistics to ensure on-time delivery based on customers' requested dates and TE confirmed dates for STR performance.
• Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
• Submit credit releases to finance for held accounts.
• Coordinate with Account Managers and customers to release shipments that are on hold.

Payment Management

• Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.

Job Requirements

• Bachelor degree in any field.
• 5-10 years minimum experience in customer service, procurement, or production planning; proficient in both written and spoken English.
• PC literate with Microsoft Windows software.
• Self-initiative, perseverance, people-oriented, and able to travel locally and abroad for short assignments.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location: Jakarta Selatan, JK, ID, 12960

Travel: 10% to 25%

Requisition ID: 139730

Function: Customer Service

Job Segment: Demand Planner, Supply Chain, Procurement, Automotive, Operations, Customer Service